Have you ever been to an unfriendly quilt shop?

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01-20-2011, 05:15 AM

#161

Extreme Quilter

Senior Member

Join Date: Mar 2007

Location: Southern California

Posts: 383

Quote:

Originally Posted by Extreme Quilter

Quote:

Originally Posted by cathyvv

Quote:

Originally Posted by Dolphyngyrl

I had a nasty experience like that at the jo-ann's out here, there was absolutely no one in line which is rare, brought my fabric to the counter, and she said i had to take a number even thought the next number was the actual next number. i took it and she walked away for like 20 minute. how rude was that

I think I would have walked out of the store if the employee did that to me. After all, we don't need them, they need us. We can go online and buy, sometimes for much less than the LQS.

I was once treated so rudely by a cashier at Joann's that the customer standing next in line behind me followed me into the parking lot and said she chastized the cashier after I had left on my behalf. That convinced me to call Joann's customer service and lodge a formal complaint. Believe me, the next time I was confronted by that same dour cashier, she was courteous and pleasant. It might have pained her to put on an Oscar-winning performance, but that was good enough for me.

01-20-2011, 05:15 AM

#162

Extreme Quilter

Senior Member

Join Date: Mar 2007

Location: Southern California

Posts: 383

Sorry about the double postings.

01-20-2011, 05:55 AM

#163

Thea

Junior Member

Join Date: Dec 2006

Location: So Fl

Posts: 107

Good morning, I'm hee in So. Fl, I would love to visit that quilt shop. Do you have a name and address ?

01-20-2011, 08:03 AM

#164

denveremerson

Senior Member

Join Date: Jun 2010

Location: Highlands Ranch, CO

Posts: 391

Oh Yes!!

01-20-2011, 09:01 AM

#165

newbiequilter

Senior Member

Join Date: Aug 2010

Location: No. Calif

Posts: 527

Quote:

Originally Posted by Extreme Quilter

Quote:

Originally Posted by Extreme Quilter

Quote:

Originally Posted by cathyvv

Quote:

Originally Posted by Dolphyngyrl

I think I would have walked out of the store if the employee did that to me. After all, we don't need them, they need us. We can go online and buy, sometimes for much less than the LQS.

Extreme: If more people would complain to management, then something might get done. I lodged an online complaint about the checkers at W-M making the grocery bags too heavy and I had a phone call from the asst. manager the next day. I have complained about the J-A clerks, but have never heard anything. I hope that the new ownership will make some huge changes in J-A.

01-20-2011, 11:25 AM

#166

ScubaK

Super Member

Join Date: Aug 2007

Location: South Puget Sound, Wa. State

Posts: 2,462

Most shops know nothing about customer service nor do they care

01-20-2011, 11:38 AM

#167

eaglebeak1960

Junior Member

Join Date: Nov 2010

Location: east central Indiana

Posts: 211

OMG!! try being a guy and getting that!!! I used to live in Connecticut I would get that all the time!!Now being where I am I do not get that at all. If I did I would get the owner and give them a good talking too. I am at an age where I no longer tolerate that.

01-20-2011, 12:23 PM

#168

fireworkslover

Super Member

Join Date: Oct 2009

Location: St. Cloud, Minnesota

Posts: 1,653

I just don't go into the JoAnn's in my town much anymore. They never seem to have enough workers available to help you when you want it. I don't like standing in line to get my fabric cut, then standing in line to check-out. If I don't know where something is and ask, chances are they don't know the answer either. It's just more frustrating for me to even go there, so I choose to not go.

01-20-2011, 12:47 PM

#169

newbiequilter

Senior Member

Join Date: Aug 2010

Location: No. Calif

Posts: 527

Quote:

Originally Posted by fireworkslover

I went to the local JA recently and looked for packaged batting which was on sale and could not find it. I asked one of the clerks - which took her away from the cutting counter - and it took her 5 minutes to dig thru a pile of stuff to find the batting. Heckuva way to run an army. Yes, while waiting, the ladies were backing up at the cutting counter.