Long arm quilter disaster
08-21-2011, 03:46 PM
#11
Super Member
Join Date: Jan 2010
Location: at my sewing machine
Posts: 1,916
absolutely money back.
it so sad to see all these posts lately of LA doing such terrible work and trying to pass it off as if nothing has happened.
it takes a lot more then just buying a LA to run a proper business with it.
it so sad to see all these posts lately of LA doing such terrible work and trying to pass it off as if nothing has happened.
it takes a lot more then just buying a LA to run a proper business with it.
08-21-2011, 04:41 PM
#12
Super Member
Join Date: May 2008
Location: Florida
Posts: 3,708
Yes, she should get her money back.
You said she sent it out so I guess the LA is not local.
I think she should take pictures of the bad spots and send them to her via email and include what each picture shows.
If she doesn't hear anything from her in a reasonable amount of time I would be on the phone to her!
From what others have said I think some La'ers don't even look at their work when it's done!
You said she sent it out so I guess the LA is not local.
I think she should take pictures of the bad spots and send them to her via email and include what each picture shows.
If she doesn't hear anything from her in a reasonable amount of time I would be on the phone to her!
From what others have said I think some La'ers don't even look at their work when it's done!
08-21-2011, 05:09 PM
#14
Junior Member
Join Date: Mar 2011
Location: Osoyoos, BC
Posts: 263
Same thing happened to me. I brought it to the LAQ's atten tion and she explained she was training a new LAQ. She took the quilt back and literally picked out the whole queen size quilt and re-quilted it. I looked for permanent needle holes but it was okay and I really appreciated her work.
This is her reputation and business. She cared and that meant a lot to me.
I thought about it and rehearsed in my mind what the issues were and stayed calm and behaved in a way that I was proud of myself though I was nervous. No guarantee but at least I could walk away handling it the best that I could.
I do wish you the best.
This is her reputation and business. She cared and that meant a lot to me.
I thought about it and rehearsed in my mind what the issues were and stayed calm and behaved in a way that I was proud of myself though I was nervous. No guarantee but at least I could walk away handling it the best that I could.
I do wish you the best.
08-21-2011, 05:18 PM
#15
Super Member
Join Date: Sep 2007
Location: Belle Isle, Florida
Posts: 6,668
So sorry to hear this. I cannot believe the long armer delivered it that way. I know they all start out somewhere, but usually they get a few samples under their belt before they start charging. Definitely discuss your dissatisfaction and propose a solution if they're not willing or able to make it good. I've "un-quilted" many of my attempts and by the time they're washed you can't see any of those extra holes! Cotton is good to us! I'm sure the finished product will be gorgeous.
08-21-2011, 05:28 PM
#16
Super Member
Join Date: Sep 2010
Location: Tucson AZ
Posts: 2,103
Originally Posted by Love2Quilt
A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks
08-21-2011, 05:32 PM
#17
Banned
Join Date: Apr 2010
Location: Oklahoma
Posts: 510
She shouldn't even have to ask for her money back if she told her how unhappy with it the LA quilter should give her money back because the LA quilter needs to please every customer she has.Plus she needs to pay for her time to rip it all out to.
08-21-2011, 06:30 PM
#19
Power Poster
Join Date: Mar 2011
Location: western NY formerly MN, FL, NC, SC
Posts: 51,430
remember, if you are going to remove the stitches yourself, rippit from the wrong side. the thread slides out easier from there. then the thread on the right side can just be pulled off.
08-21-2011, 10:31 PM
#20
Junior Member
Join Date: Mar 2011
Location: At my laptop
Posts: 280
For sure ask for your money back if you don't trust them to requilt the quilt. For me this would be hard to do, but I have done it twice with two different LAQ. I did have them requilt them. Both came back the second time beautiful. We all learned a valuable lesson.
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