What has happened to customer service
12-26-2009, 04:40 PM
#41
Senior Member
Join Date: Dec 2009
Location: South Chesterfield, Virginia
Posts: 725
I went into one of our Hancock's today, and thought of this thread!!!
It was actually a better experience than usual, and I made out like a bandit with mucho Xmas fabrics for 75% off...of course there was a long line and only one cashier and no one other than cutters working...
It was actually a better experience than usual, and I made out like a bandit with mucho Xmas fabrics for 75% off...of course there was a long line and only one cashier and no one other than cutters working...
12-27-2009, 08:37 PM
#42
Power Poster
Join Date: Nov 2007
Location: SW Iowa
Posts: 32,855
It's sad to hear about such horrible customer service. I have to say my Hancocks has been wonderful to me. Everytime I stop in they ask about my grand daughter and my son because they are with me often when I shop there. They always great me with a smile and hi and help in any way they can. I guess I'm just lucky to have a great group of employees there.
12-28-2009, 02:39 AM
#43
Member
Join Date: Dec 2009
Posts: 2
Connecting Threads has a customer service like no other. E-mail question about my order was answered within a day, order arrived very quick, fabric nice, but the customer service is the main reason why I will order from them again.Yes, some businesses do place a high value on making their customers happy.
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09-02-2009 11:26 PM
