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Thread: Big bobbin problem with my new Horizon 7700

  1. #11
    Super Member quilterella's Avatar
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    Quote Originally Posted by kathdavis View Post
    Janome has been known to have some bobbin issues. I don't think it happens on every machine, but there is definitely a problem somewhere. I have a Janome embroidery machine and have had my machine in the shop 10+ times for the same problem. My dealer tried to tell me it was me: wrong thread, wrong bobbin thread, wrong needle size, sewing too fast, sewing too much, etc. I tried everything and felt I was doing something wrong until I started reading blogs and found that there are a lot of us out there having the same problem. Good luck.
    How true. I deaarly love my Janome, but, bobbin issues are a constant thorn in my side. I talked to a gentleman in Toronto about it and he said that Janome was to fix that problem with the 7700 and 12000s. However, that is the machines one quirk, the bobbin racer. Solutions: bobbin washers until they decide to improve the bobbin racers.
    And also to Nanbue, Janome has two bobbin racers, one with a red dot for piecing and one with a blue dot for quilting. Good Luck.
    Quilting is my PASSION not my pass time.
    If Your DREAMS don"t Scare You...Then They Are NOT Big Enough!!!Dare to DREAM!

    www.quilterella.ca

  2. #12
    Super Member quilterella's Avatar
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    Quote Originally Posted by kathdavis View Post
    Janome has been known to have some bobbin issues. I don't think it happens on every machine, but there is definitely a problem somewhere. I have a Janome embroidery machine and have had my machine in the shop 10+ times for the same problem. My dealer tried to tell me it was me: wrong thread, wrong bobbin thread, wrong needle size, sewing too fast, sewing too much, etc. I tried everything and felt I was doing something wrong until I started reading blogs and found that there are a lot of us out there having the same problem. Good luck.
    How true. I dearly love my Janome, but, bobbin issues are a constant thorn in my side. I talked to a gentleman in Toronto about it and he said that Janome was to fix that problem with the 7700 and 12000s. However, that is the machine's one quirk, the bobbin racer. Solutions: bobbin washers until they decide to improve the bobbin racers.
    And also to Nanbue, Janome has two bobbin racers, one with a red dot for piecing and one with a blue dot for quilting( or vise-a-versa LOL) . Good Luck.
    Last edited by quilterella; 03-08-2012 at 01:36 AM.
    Quilting is my PASSION not my pass time.
    If Your DREAMS don"t Scare You...Then They Are NOT Big Enough!!!Dare to DREAM!

    www.quilterella.ca

  3. #13
    Super Member Shelbie's Avatar
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    This is exactly the same problem that I had constantly with my Janome 6500. The bobbin jumped and rattled so badly that I put the needle right through the casing. My dealer refused to do anything and kept telling me it was "operator error" and implied that I just didn't know how to run the machine even though I had been sewing for more than 30 years. I finally found out about oiling the wick under the bobbin case when the rattling starts and this helps. After dealing with all it's issues, I would never buy another Janome or deal with my local dealers again and I went there because they had such a good customer reputation. Both of my Husqvarnas stitch rings around my Janome and didn't cost me nearly as much money or give me any of the hassle.
    Shelbie from the High County in Southern Ontario

  4. #14
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    bobbin

    I find that when the thread in the bobbin of my 3050 Janome gets low the bobbin starts to jump and then comes the jam.

  5. #15
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    Kathleen
    This is good to know. What steps did your dealer take to fix the problem. Seems that 10 times back they should replace the machine. Which model do you have? The 10000?
    I am hoping this is not going to be an on going issue. What should I expect, if there is one?
    I have had the machine for a week! This is nonsense, the wrong needle, the wrong thread, too fast too slow.
    The machine should not break so easily. Yes you might get a thread nest or it might jam but it should not break from this.
    Ridiculous, $3000 later..... So frustrated.

  6. #16
    Super Member kathdavis's Avatar
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    Quote Originally Posted by nanbue View Post
    Kathleen
    This is good to know. What steps did your dealer take to fix the problem. Seems that 10 times back they should replace the machine. Which model do you have? The 10000?
    I am hoping this is not going to be an on going issue. What should I expect, if there is one?
    I have had the machine for a week! This is nonsense, the wrong needle, the wrong thread, too fast too slow.
    The machine should not break so easily. Yes you might get a thread nest or it might jam but it should not break from this.
    Ridiculous, $3000 later..... So frustrated.
    My dealer would not make it good. I asked him to contact Janome and he told me no way because my machine was old now. Mind you, it wasn't old the 5th, 6th, 7th, time it was in the shop for the same problem. I even brought in copies of blogs where others have complained about the same problem with their Janomes, since he always blamed me, but, he would do nothing. I have purchased two other sewing machine over the past two years and you can bet they weren't from that dealer. I will never purchase another Janome. I have the 300E model which is only an embroidery machine. Every time my husband would go in to pick up my machine from the shop, they try to sell him a bigger one. I told him not to ever purchase one without me there because he doesn't understand all of this mess. The dealer told me that Janome had fixed that problem many years ago. I'm really sorry to hear that it is still happening in the 7700. That machine is too pretty to have such problems.

    I don't know what to tell you to do, but I would let my dealer know that if it happens again, you want your money back or he could take it back right now. That is too much money to have to worry about the bobbin all the time. It really takes the fun out of stitching. Also, you know these dealer know Janomes have that problem. This really isn't their first rodeo. Good luck.
    Last edited by kathdavis; 03-08-2012 at 05:27 PM.
    Kathleen

    Remember, people will see your quilts long after you are gone....NOT your housework!

  7. #17
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    Kathleen,
    Im not sure my dealer knows Janomes very well and that has me a little worried. They admitted that they dont know the 12000 well at all. The trainer has not been in to help them and there. I know more about Janome feet then they do and I just got to know Janome si nce November. They have only been opened for a year and half.
    They favor and push the Pfaff simply because they know them better.
    It will be intereting to see how this all pans out. Janome doesnt want anyone on their bad mouthing them. I have already contacted them. The shop or I would have to pay for shipping both ways. Im sure that woudl cost at least
    $120.00 with insurance. They said if I want them to look at and fix the machine the dealer would have to send it to them. It is under warranty so they would fix it. If the problem reoccurs I will insist they send it.
    This is a small quilt shop in a small town, where I know a ton of people. So all of that works in my favor. I wrote a great positive review of the store and them in Sept. I dont think they want to japordize the good reputation they are trying to build. As far as Janome.... we will see.

  8. #18
    Member sculham's Avatar
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    bobbin problems

    I am kind of glad to see that I am not alone in trouble with the 7700. Its so frustrating that the dealer just tells us we are the problem-I supposedly sew too fast-CRAP!!! Ive been sewing almost 50 years much longer than these guys have been around. I paisd$3000 for this machine and have had it worked on 4 times and they act like I'm to blame. I also sewed thru the bobbin case, broke the parts off under the plate and how many needles? It is dangerous when it jams up with such force. I also have replaced parts myself twice because you have to take it back to the dealer you bought it from which is 200 miles and $80 gas, plus I dont want to leave it there. I love the machine when it works but very disappointed in the servicing of a very REAL issue that needs to be resolved!
    SEW HAPPY

  9. #19
    Senior Member krabadan's Avatar
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    I have had a similar problems and the culprit was a tiny bit of thread or lint under the area where the bobbin case sits. Try a vacuum to dislodge it a bit and when you can finally see it it can removed. That has solved the problem for me.

  10. #20
    Super Member kathdavis's Avatar
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    Quote Originally Posted by krabadan View Post
    I have had a similar problems and the culprit was a tiny bit of thread or lint under the area where the bobbin case sits. Try a vacuum to dislodge it a bit and when you can finally see it it can removed. That has solved the problem for me.
    I've even purchased a small hand vacuum to clean mine out. I've taken it apart and clean everything out, even using a pipe cleaner to get in all the nooks. The real problem is bigger than US.

    Krabadan, you were lucky if that took care of your problem. You many have one of the lucky machines. I don't believe this problem effects every Janome.
    Kathleen

    Remember, people will see your quilts long after you are gone....NOT your housework!

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