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Thread: customer service - it matters!

  1. #11
    Join Date
    Jan 2011
    Shawnee, Ks.
    This is interesting as I had the same problem with pay pal just before that date...more like the last week of Jan. I couldn't find the confirmation of my order that showed I had placed it but no payment. I, too, called and they told me no problem and took my information over the phone. They honored the daily deal price even though it was several days later. They are definitely a pleasure to deal with and their customer service is superb, especially for a small company. I take my hat off to them and salute!!!

  2. #12
    Super Member QandE2010's Avatar
    Join Date
    May 2011
    Florida - formerly Montana
    Excellent customer service. I agree that it matters ALOT.
    Nami to 6

  3. #13
    Super Member
    Join Date
    Jan 2009
    Hattiesburg,MS 39402
    I just order the periwinkle template and am anixous to try it

  4. #14
    Super Member catmcclure's Avatar
    Join Date
    Jun 2010
    Bay Area near San Francisco
    I had to be in Missouri, near Hamilton, the first of the year. I made time for a stop at MSQC. Jenny is the nicest person, they have a great shop. The sales clerks were also very helpful. It really pays to be local, because you still get the daily special at the special price. I will be dealing with them again, frequently.

  5. #15
    Senior Member bunniequilter's Avatar
    Join Date
    Sep 2010
    Buried Under My Stash up in Canada!
    Smart business move on their part. Its service likthat and you telling your story here that will bring more business their way.
    Quilt outside of the box!

  6. #16
    Super Member Caswews's Avatar
    Join Date
    Feb 2011
    Quilting, crocheting, sewing and crafting in my Sewing Room...Peaceful and wonderful !!
    LOVE MSQC; they are just wonderful for their customer service and expertise.
    When Life brings big winds of change that almost blows you over.Hang on tight and Believe.
    Words and hearts should be handled with care-for words when spoken and hearts when broken are the hardest things to repair. Author unknown to me
    Do what you feel in your heart to be right; for you'll be criticized anyway-Eleanor Roosevelt

  7. #17
    Senior Member Gabrielle's Mimi's Avatar
    Join Date
    Oct 2010
    Sunny AZ
    Blog Entries
    I had a small problem last year. I placed an order but forgot to sign in first to get my points. I called the next morning and Jenny's son answered the phone. He could not have been nicer! He said lots of people forget, and he straightened out the matter for me. We chatted for about 10 minutes and he made me feel like I was an old family friend. I cannot believe that other companies "don't get it!" Customer service is so important, and we will all be repeat customers to MSQC because of their excellent service and their respect for us.
    Create with joy in your heart!

  8. #18
    Senior Member
    Join Date
    Aug 2011
    The California Hills
    That is great service. I posted recently about my terrible service from Hancock's. Black marks throughout the fabric and bad splattering of color on the Marcus Ombres. They know about these "issues" but do not feel they effect the quality of the fabric and will not pay return postage. No matter how nice and calm I was about it with them there was no budging them. I am still so steamed about this. I feel completely victimized. It is nice to hear other Companies are making up for it with wonderful service.

  9. #19
    Senior Member Helovesme's Avatar
    Join Date
    Mar 2011
    Cedar Park TX
    It's probably one of the top reasons they are so successful. I think other companies could learn so much from them.

  10. #20
    Power Poster
    Join Date
    Aug 2011
    Charleston SC
    I have also had a problem with an order from MSQC and they were easy to work with..Connecting Threads is also a great place for customer service...

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