Hoffman Fabrics Customer Service

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05-23-2013, 05:04 AM

Gatormom3

Senior Member

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Join Date: Jun 2010

Location: FL and NC

Posts: 716

Hoffman Fabrics Customer Service

I recently emailed Hoffman Fabrics to let them know how disappointed I was that a Bali Pop I purchased about a year ago was anything but straight and thus, not usable for the project I planned for it. I had used Bali Pops before and never had had a problem. I expected a return email expressing their concern but was extremely pleased when I received not only a very sincere apology but also the offer to replace the Bali Pop! Needless to say, they have retained a very satisfied customer.

05-23-2013, 07:31 AM

willferg

Super Member

Join Date: Aug 2010

Location: Northern California, Sonoma Co.

Posts: 2,814

That's great to hear!

05-23-2013, 08:36 AM

love 2 sew

Junior Member

Join Date: Nov 2012

Location: Kansas City

Posts: 158

Dontcha just love it when they exceed your expectations?
Cool!

05-23-2013, 09:44 AM

GagaSmith

Super Member

Join Date: Dec 2010

Location: Finger Lakes, NY

Posts: 1,873

Nice to know when a company stands behind their products.

05-23-2013, 01:34 PM

ManiacQuilter2

Power Poster

Join Date: Jun 2011

Location: Southern California

Posts: 19,127

I use to do business with them and they are a quality company with a very helpful staff. If ever anyone is bisiting in So Calif, call them up to see if you can take a tour. The warehouse is fascinating......