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Thread: Hoffman Fabrics Customer Service

  1. #1
    Senior Member Gatormom3's Avatar
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    Jun 2010
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    Hoffman Fabrics Customer Service

    I recently emailed Hoffman Fabrics to let them know how disappointed I was that a Bali Pop I purchased about a year ago was anything but straight and thus, not usable for the project I planned for it. I had used Bali Pops before and never had had a problem. I expected a return email expressing their concern but was extremely pleased when I received not only a very sincere apology but also the offer to replace the Bali Pop! Needless to say, they have retained a very satisfied customer.

  2. #2
    Super Member willferg's Avatar
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    That's great to hear!
    People who start projects and never finish them are cooler
    than people who never start projects at all.


    http://quiltingquick.weebly.com/blog.html

  3. #3
    Junior Member
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    Dontcha just love it when they exceed your expectations?
    Cool!

  4. #4
    Super Member
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    Finger Lakes, NY
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    Nice to know when a company stands behind their products.
    I don't want to brag but I can still fit into the earrings I wore in high school.

  5. #5
    Power Poster ManiacQuilter2's Avatar
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    I use to do business with them and they are a quality company with a very helpful staff. If ever anyone is bisiting in So Calif, call them up to see if you can take a tour. The warehouse is fascinating......
    A Good Friend, like an old quilt, is both a Treasure and a Comfort

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