how's this for customer service ??

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08-18-2011, 01:47 PM

#51

g-maquilts

Junior Member

Join Date: Mar 2011

Location: Wentzville, MO

Posts: 191

Quote:

Originally Posted by BigDog

Quote:

Originally Posted by SharonTheriault

I looked on the home page too, didn't see 'most talked-in threads', didn't see the code. Is it supposed to be on this site or the fabric.com site?

Same here. I've looked every possible way I can look. It's not there for me, either.

Not there for me either

08-18-2011, 02:57 PM

#52

angelarose

Senior Member

Join Date: Jul 2010

Location: Broadway, Shenandoah Valley, VA

Posts: 478

Quote:

Originally Posted by Vanuatu Jill

I'm curious too-unless I notice a post that someone happens to mention a code, I miss them as well.

I miss the coupons, too!!

08-18-2011, 03:31 PM

#53

BigDog

Junior Member

Join Date: Jun 2011

Location: Area 52

Posts: 185

Quote:

Originally Posted by Anna.425

Yep, that is the Busbomm family. I worked for them in the late 80's and they have always been customer repsonsive.

From their website:

Fabric.com is the place to go if you sew. We are the world's leading online fabric store. Originally, Phoenix Textiles Group, Inc. was founded in 1993 by Stephen Friedman, as a wholesale distributor of apparel fabrics. In 1999 Phoenix Textiles went online to test the concept of selling cut-yardage fabrics directly to consumers. Today, that company is known as Fabric.com.

08-18-2011, 03:52 PM

#54

teacherbailey

Super Member

Join Date: Feb 2010

Location: Tucker, GA

Posts: 2,042

I've never ordered from fabric.com but thanks for sharing your story! I love hearing the great stories instead of bad....

08-18-2011, 03:56 PM

#55

MargeD

Power Poster

Join Date: Feb 2011

Location: Lowell, MA

Posts: 14,083

I will highlight fabric.com when I'm looking for fabric. That is absolutely great customer service. When we get great service, we should advertise, the same as for bad service. Word of mouth is everything.