Computer virus -need some advice
#11
Originally Posted by MollieSue
Yes, thanks to Purplemem, I used the link she provided for malware, and it found 12 whatevers!! I thought my computer was fine, after I did the system restore!
Thanks Alu_Rathbone, for seconding her advice!
The two, which were repeated, that the malware found on mine were: Rogue.TotalPCDefender2010 and worm.koobFace I have no idea if they're trojan viruses or not.
Thanks Alu_Rathbone, for seconding her advice!
The two, which were repeated, that the malware found on mine were: Rogue.TotalPCDefender2010 and worm.koobFace I have no idea if they're trojan viruses or not.
#12
worm.koobFace is a worm/trojan that you got off facebook. Someone sent you a link with a video, when you clicked the link it embedded the worm into your computer and hijacked your address book. Then it sent the same virus the same way to everyone else. Do not open any attachments. They often have embedded viruses.
You are very welcome.
You are very welcome.
#13
Power Poster
Join Date: Jan 2008
Location: Florida
Posts: 17,636
Originally Posted by ctack2
PRAY!
I'm sure you checked things out though.
I will pray. I can only imagine the stuff you have on your computer. I'd be a blubbering mess. hugs, (((Rhonda)))
#14
Yeah QC I was a mess when I first realized it was a virus and I might lose everything! If and when I get it fixed I am going to figure out how to save my stuff!! I am just glad it didn't infect my laptop. I did have some shared files but they are not on here (laptop) now so that is ok.
I went online on the laptop and found some ideas but I can't get beyond the start up. No windows what soever. I reboot and I get a security window(my grandson put that on and didn't know how to take it off so I live with it! LOL) and I click ok to unlock it and then I get the screensaver and the symbol or wait whatever you call that thing with the sand(can't remember!) and after a few minutes then I get this window that covers the whole screen, It is a fake scan. Virus Protector new age of antivirus software. It sent the virus to my DD also and hers is XP software tool 2010. I guess it has several names but is the same virus.
I just hope and pray I can get it off without losing anything.
Everything I saw online suggested downloading and I can't get on to do that. One guy started a new user and got rid of it that way. But I can't access anything.
edit: LOL I just remembered it is called an hourglass! Duh!!
I went online on the laptop and found some ideas but I can't get beyond the start up. No windows what soever. I reboot and I get a security window(my grandson put that on and didn't know how to take it off so I live with it! LOL) and I click ok to unlock it and then I get the screensaver and the symbol or wait whatever you call that thing with the sand(can't remember!) and after a few minutes then I get this window that covers the whole screen, It is a fake scan. Virus Protector new age of antivirus software. It sent the virus to my DD also and hers is XP software tool 2010. I guess it has several names but is the same virus.
I just hope and pray I can get it off without losing anything.
Everything I saw online suggested downloading and I can't get on to do that. One guy started a new user and got rid of it that way. But I can't access anything.
edit: LOL I just remembered it is called an hourglass! Duh!!
#15
Originally Posted by purplemem
worm.koobFace is a worm/trojan that you got off facebook. Someone sent you a link with a video, when you clicked the link it embedded the worm into your computer and hijacked your address book. Then it sent the same virus the same way to everyone else. Do not open any attachments. They often have embedded viruses.
You are very welcome.
You are very welcome.
#17
Originally Posted by Alu_Rathbone
try to get into safe mode... if thats not an option take it in... or find a tech savvy friend that knows how to fix computers with this situation.
We have to go to the VA tomarrow so I will take it with me and stop at Best Buy tomarrow and see if they can fix it for me. Was going to go buy fabric but oh well!!
#18
If you lived closer I'd point you in the direction of my friend... If it comes down to it take it to Geek Squad... (best buy) and I'd use that as a last resort... only due to the price... They wanted to charge us over a 100 dollars to clean our computer of dust and to put in a RAM card that we just spent over 60 dollars on... We took it to my sisters friends brother who put it in for free and cleaned it.
#19
Power Poster
Join Date: Jul 2008
Location: Northern Indiana
Posts: 20,306
As the computer boots up you should be able top start hitting the F? ( I know big help :? ) key to get it into safe mode . Maybe someone else here will know which key it is, but as the computer starts you just keep tapping the key until it goes into safe mode. So even if the computer doesn't start fully you can get that. The other thing to try is do you have the restore disks for the computer ?
#20
Originally Posted by sharon b
As the computer boots up you should be able top start hitting the F? ( I know big help :? ) key to get it into safe mode . Maybe someone else here will know which key it is, but as the computer starts you just keep tapping the key until it goes into safe mode. So even if the computer doesn't start fully you can get that. The other thing to try is do you have the restore disks for the computer ?
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