customer service - it matters!
#1
customer service - it matters!
I placed an order with Missouri Star Quilting Co back on 2/9 and had not received it. I called them about it to find some kind of mixup with my paypal payment. I had gotten confirmation of the order with MSQC, but had not received confirmation through PayPal - and had not noticed that. So when I called to see what had happened with the order - and found that PayPal was at issue (or me if I had not clicked all the way to confirm order on the PayPal site) I asked if I could still place that order and receive that price. It was an order for two layer cakes - one a daily deal and on on a small sale. Yes to both - they redid the order, I gave them payment info over the phone, both layer cakes were ordered at the price they were on 2/9 - EVEN THOUGH THE REASON FOR THE ORDER MESS UP had NOTHING to do with MSQC. That's customer service to the max - and the reason they will continue to receive my business. The $5 shipping charge is a steal - averaged over both these layer cakes makes them still a great value. I'm a happy camper.
#5
Senior Member
Join Date: Sep 2010
Location: Littleton, CO
Posts: 569
I also had a problem with not receiving my order. Sent an e-mail and they said it had shipped. Well, it shipped the day I e-mailed. It came with jelly roll I ordered and only 1 yard of coordinating fabric. (I had ordered two yards.) I e-mailed again and they sent out the two yards and told me to keep the one yard piece. I will order from them again.
#7
I've ordered many times from them as well, and LOVE them. The daily deals are usually pretty good prices too. Working on a quilt right now with 2 jelly rolls from MSQC. And of course I'm using one of Jenny's tutorials as well!
#10
Senior Member
Join Date: Jul 2010
Location: Richmond, VA.
Posts: 348
Customer service does matter and so does attitude. I always enjoy watching Jenny's tutorials. She really likes what she's doing. Reminds me of Quilt in A Day. Both are favorite places to shop. Unfortunely fabric.com I found not to have the same attitude. When the Charlie Brown Christmas fabric was coming out, my local quilt shop sold out of what they had within 2 days of it arriving. It wasn't on the fabric.com site. I called and asked if they would be getting any in. I was told when it's in, it will be on the site. I asked if she would check to see if any was on order and was told they don't do that. On average I spend $25 to $50 a month on fabric. May not seem like much, but to me I want to be happy and feel good about my purchases and who I'm buying from. I spend my money elsewhere now.
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05-14-2011 08:37 AM