Dealer servicing...ever have them do things you didn't request??
#21
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Join Date: Jan 2011
Location: Middle of nowhere on a hilltop :)
Posts: 494
Originally Posted by mytwopals
Originally Posted by ckcowl
call them and ask some questions- why they changed your plate- where the old one is (there is a law in this country---that applies to pretty much everything- if ANY repair person replaces a part or any kind- for any reason- they are REQUIRED to keep it AND OFFER IT to the owner- they are SUPPOSED TO tell you what they changed-why they changed it- and show you the old part- which you are entitled to taking with you if you want it...
make a call
make a call
#22
I took my machine in once to have it serviced and they lost it. However I got a new machine with a full warranty. A week later they found my machine.
I don't think they should fix it if it ain't broke.. Especially marring your machine the way they did.
I don't think they should fix it if it ain't broke.. Especially marring your machine the way they did.
#23
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Join Date: Jan 2011
Location: Middle of nowhere on a hilltop :)
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OK, so I didn't go there today. I just decided it's not worth it...trust me, it's not. If I did, I would just be talked about to no end. I know, because I hear about everyone else..lol. I tried to go to another machine dealer/ vac place today, but turned and left. Wow, that was an experience! I found that one of our local Bernina dealers used to carry Juki's and would be happy to service it for me, if I bought one....she even suggested to buy online, as she couldn't come close to the price! This is a top notch LQS, so I am very surprised at this recommendation, and will tell others about this for sure :) I also plan on getting one of my older machines up and working, so maybe I will just sell this one and not deal with any of it/ them :)
I will never know for sure if I have the right machine, I guess, as they told me when purchasing, that I didn't need to register online...they have all of the info there. Whatever that means. If I can figure out how to get my bobbins wound for my Singer Touch-Tronic 2010, I won't even need this machine...will probably put it in the closet or sell. I shall just chalk it up as a lesson learned...I am good at learning lessons, because I screw up a lot! lol
Thanks for all of the suggestions/ concern. This community is too wonderful for words, I tell ya!
I will never know for sure if I have the right machine, I guess, as they told me when purchasing, that I didn't need to register online...they have all of the info there. Whatever that means. If I can figure out how to get my bobbins wound for my Singer Touch-Tronic 2010, I won't even need this machine...will probably put it in the closet or sell. I shall just chalk it up as a lesson learned...I am good at learning lessons, because I screw up a lot! lol
Thanks for all of the suggestions/ concern. This community is too wonderful for words, I tell ya!
#25
Member
Join Date: Jun 2011
Posts: 2
:shock: Oh my gosh what on earth are they doing??
Do you have the original paper work that came with the machine.. It could have the serial number on it. Then check if it matches the serial number on the machine.
Mike
http://www.sewingmachineswales.com
Do you have the original paper work that came with the machine.. It could have the serial number on it. Then check if it matches the serial number on the machine.
Mike
http://www.sewingmachineswales.com
#26
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Join Date: Jan 2011
Location: Middle of nowhere on a hilltop :)
Posts: 494
I guess if it were one of the really high end machines, I would pursue it, but it's just their second of computerized machines. So long as it still works ok, no biggie, and if not...I will just buy a new plate on eBay. It costs more in gas and frustration to drive there than that! lol
I am excited to order my new Juki though!! YAY!
I am excited to order my new Juki though!! YAY!
#27
Super Member
Join Date: Sep 2010
Location: North Texas
Posts: 1,283
Okay, this is so wrong. I would be in that shop with the machine and ask the owner or store manager just what happened to my machine. If its too far to go just for that, then call and speak to the manager or store owner. If they have an employee that would do something like this on his own then they have a major problem and really need to know what is going on. Do not let them intimidate you as you did nothing wrong, especially since your machine is still under warranty. Okay off the soap box.
mltquilt
mltquilt
#28
Originally Posted by Just-Lee
I guess if it were one of the really high end machines, I would pursue it, but it's just their second of computerized machines. So long as it still works ok, no biggie, and if not...I will just buy a new plate on eBay. It costs more in gas and frustration to drive there than that! lol
I am excited to order my new Juki though!! YAY!
I am excited to order my new Juki though!! YAY!
#29
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Join Date: Jan 2011
Location: Middle of nowhere on a hilltop :)
Posts: 494
Originally Posted by MYWR
Originally Posted by Just-Lee
I guess if it were one of the really high end machines, I would pursue it, but it's just their second of computerized machines. So long as it still works ok, no biggie, and if not...I will just buy a new plate on eBay. It costs more in gas and frustration to drive there than that! lol
I am excited to order my new Juki though!! YAY!
I am excited to order my new Juki though!! YAY!
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