Janome Horizon
#1
I just wanted to say that I am so impressed with this machine AND with Janome Customer Service. I bought my Horizon Jan. 26 and waited a few days to start using it. I joined the Yahoo User Group and discovered there was a problem with the 1/4" foot. Janome knew of the problem and was making every effort to rectify it.
I registered my machine Feb. 4, and yesterday (Feb. 14) my new 1/4" foot arrived in the mail with an accompanying letter explaining the nature of the problem and how Janome engineers had worked to overcome it. I AM VERY IMPRESSED!
I have every intention of making this the first machine in "my history" that I will learn ALL of its capabilities. I am going to start a notebook and when I stitch out a new stitch I will add a sample along with my comments! The Yahoo Group is terrific and a wealth of information! I am also planning very soon to call my shop owner/dealer (which they encouraged me to do) and book an appointment to go through a "learning" seminar for the Horizon. WooHoo!
I registered my machine Feb. 4, and yesterday (Feb. 14) my new 1/4" foot arrived in the mail with an accompanying letter explaining the nature of the problem and how Janome engineers had worked to overcome it. I AM VERY IMPRESSED!
I have every intention of making this the first machine in "my history" that I will learn ALL of its capabilities. I am going to start a notebook and when I stitch out a new stitch I will add a sample along with my comments! The Yahoo Group is terrific and a wealth of information! I am also planning very soon to call my shop owner/dealer (which they encouraged me to do) and book an appointment to go through a "learning" seminar for the Horizon. WooHoo!
#3
wow other makes are falling way behind with there after care---i will definite ly check out this machine before i buy my retirement present--i was a committed pfaff user--- but soo many unhappy sewers have made me warey
#4
Junior Member
Join Date: Jan 2011
Location: Boonville, Missouri
Posts: 186
I have been "lusting" after the Horizon since it came out! I have a Janome 350e embroidery machine and have been very pleased with the quality of it so I would definitely be interested in buying another Janome when I can.
#6
Junior Member
Join Date: Jan 2011
Location: Boonville, Missouri
Posts: 186
Originally Posted by kat112000
I just bought my machine on Feb 1, what is wrong with the 1/4 foot???? I did a test with mine the other night and it was perfect.
#7
Your machine was probably packaged after the problem was discovered, so you may already have the new 1/4" foot. They discovered the error just shortly after the first machines came out last year.
My dealer exchanged out my machine for a brand new one; but I would have held on to the first if I had known about the foot beforehand. I now have a new machine and a new foot from Janome. They are great to do business with.
My dealer exchanged out my machine for a brand new one; but I would have held on to the first if I had known about the foot beforehand. I now have a new machine and a new foot from Janome. They are great to do business with.
#10
I love my horizon. I have been sewing like crazy since I got it I just finished a top that I just posted Red Double Irish chain. I got my machine it Oct. and after I registered it I recieved my other foot. one is flat on the bottom and the new one has a grove on the bottom to help go ever seams better. I love this machine and I love the 11" space it has a lot more room than most home machines and it is well worth the price. I checked out the Bernina and went with the Janome and have not been disappointed expecially with the difference in price.
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