Moda layer cakes: NOT 10" & NOT square!
#31
First of all great customer service, i hope you provide them with a mailing address and get a new set of precuts....
I do save my receipts on anything 'big' or 'mechanical'....what I do is scan the receipt into my computer and then save it in a special file.....after having to produce a couple receipts and spending far too much time in the search, this is what I came up with....Also things that have instruction books (like a sewing machine) I will tape the receipt in the back of the book, and any repair receipts I might acquire .....
Works for me....
I do save my receipts on anything 'big' or 'mechanical'....what I do is scan the receipt into my computer and then save it in a special file.....after having to produce a couple receipts and spending far too much time in the search, this is what I came up with....Also things that have instruction books (like a sewing machine) I will tape the receipt in the back of the book, and any repair receipts I might acquire .....
Works for me....
#32
I am so sorry this has happened to you. I staple my reciept to the instructions booklet or illustration page for easy access to it later. It has come in handy many times. I have a binder that I keep them all in, so that makes it even easier.
#33
Super Member
Join Date: May 2011
Location: Pacific NW
Posts: 9,559
I'm glad you've been "made whole" as they say. Nice to have my view that Moda is a quality company affirmed!
Normabeth, I'm sorry you've had such trouble with your Accuquilt die! I had a problem with my circle die, and contacted the company. Since it was a gift, I did not have a receipt. Accuquilt simply wanted to know where the die was purchased. The gift-giver gave me the information, which I then passed on to Accuquilt, I sent the bad die back and they replaced it with a brand-new die. I am very happy with Accuquilt's customer service.
Normabeth, I'm sorry you've had such trouble with your Accuquilt die! I had a problem with my circle die, and contacted the company. Since it was a gift, I did not have a receipt. Accuquilt simply wanted to know where the die was purchased. The gift-giver gave me the information, which I then passed on to Accuquilt, I sent the bad die back and they replaced it with a brand-new die. I am very happy with Accuquilt's customer service.
#34
Senior Member
Join Date: Sep 2012
Location: Killeen, Texas
Posts: 329
Moda is a great company and this is just proof of their outstanding customer service. So glad to get the fabric care suggestions from them. Enjoy you free layer cake! :-)
#35
Super Member
Join Date: Feb 2011
Location: Carlisle, PA
Posts: 1,964
I'm love to hear what Moda has to say about this - it's not like they're Walmart prices!! 90% of my fabrics come from amazing finds at estate sales - I almost never buy fabrics from the stores.
#36
Super Member
Thread Starter
Join Date: Jul 2010
Location: Adirondacks of NY
Posts: 1,517
Final update on Moda Layer Cake issue
Hi, All,
Just to briefly catch you up, I had shared the issue I had with a Moda Layer Cake not having been 10" but also not having been square either! I'm not sure at this point but I think I had to cut them down to 9" or a bit less to get them square. I wrote to them about all of this including that I suspected I had prewashed them which I do with all of my fabrics. If I had I was confident that they were placed in a mesh bag and the wash cycle was set to delicate. Anyway, I got a very gracious letter back stating in part that they would contact the mills where the cutting is done and also that prewashing precuts is not suggested. Although I told them in my letter that ALL I was looking for was a personal response, they offered to send me another layer cake. Well, I'm not crazy enough to turn that down So a Metropolitan Fair layer cake arrived yesterday! I have always loved Moda fabrics - the colors, the patterns etc but this had shaken my confidence in pre-cuts. So kudos and thanks to Moda/United Notions for standing behind their products!!
Just to briefly catch you up, I had shared the issue I had with a Moda Layer Cake not having been 10" but also not having been square either! I'm not sure at this point but I think I had to cut them down to 9" or a bit less to get them square. I wrote to them about all of this including that I suspected I had prewashed them which I do with all of my fabrics. If I had I was confident that they were placed in a mesh bag and the wash cycle was set to delicate. Anyway, I got a very gracious letter back stating in part that they would contact the mills where the cutting is done and also that prewashing precuts is not suggested. Although I told them in my letter that ALL I was looking for was a personal response, they offered to send me another layer cake. Well, I'm not crazy enough to turn that down So a Metropolitan Fair layer cake arrived yesterday! I have always loved Moda fabrics - the colors, the patterns etc but this had shaken my confidence in pre-cuts. So kudos and thanks to Moda/United Notions for standing behind their products!!
#37
Super Member
Join Date: May 2011
Location: Oregon
Posts: 1,614
That's good to hear -- so many companies these days don't stand behind their products. I'm so glad that Moda does and will keep that in mind when I'm purchasing fabric.
#38
Super Member
Join Date: Jul 2012
Location: Vancouver Island, Beautiful BC
Posts: 2,090
Thank you for the update.
#39
Super Member
Join Date: Apr 2010
Location: Illinois
Posts: 9,312
Much appreciate the update. Like you I am cautious about precuts. Sorry you had to go through this.
Thread
Thread Starter
Forum
Replies
Last Post
bearisgray
General Chit-Chat (non-quilting talk)
65
02-01-2024 09:04 AM
bigredharley
Main
10
04-23-2013 05:49 AM
Wanabee Quiltin
Main
7
02-11-2013 03:15 PM