Shopping for fabric online
04-01-2010, 06:47 PM
#11
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Join Date: Feb 2010
Location: St. Louis and Panama City Beach
Posts: 363
Originally Posted by sharon b
I know a couple years (?) ago they got bought out by a larger company... wonder if that is part of the problem. Seems the bigger they get the less they care :roll:
04-01-2010, 08:12 PM
#12
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Join Date: Mar 2010
Posts: 342
My boyfriend and long time companion, who I used to team drive with is arranging with his company to go to Georgia with a load . He plans to take this up with them in person. Will keep you informed how this turns out!
04-01-2010, 08:16 PM
#13
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Join Date: Mar 2010
Posts: 342
Originally Posted by twistedsheets
My boyfriend and long time companion, who I used to team drive with is arranging with his company to go to Georgia with a load . He plans to take this up with them in person. Will keep you informed how this turns out!
04-02-2010, 08:21 PM
#14
Senior Member
Join Date: Feb 2010
Posts: 554
Originally Posted by twistedsheets
Has anyone had a problem with www.fabric.com? My first order came with no problems. I really loved the fabric. My second order is a nightmare. Ordered and they were short 2 and 1/2 yards. Replied to email by calling and picking another fabric same price for the shortage. Get another email stating the try to charge me and it didn't go thru. NOW WAIT my order was $44.81 and was applied on initial order, what do they need to charge me again for? They say I owe a penny,making it $44.81. Called and spoke to them, they need my card number again. This woman now applies another $11.97 against my card not the penny. Call back and I am told they will charge another $43.?? can't rember the cents, when they ship ,which the order was ready to ship this morning. The shipping is free when your order is $35.00 So far the order still has not shipped! The monies have been applied against my card now for more than double what my cost actually was! I 'm I the only one who beleives I have been scammed on this order?
04-02-2010, 09:03 PM
#15
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Join Date: Mar 2010
Posts: 342
I have spoken to the card company. A prepaid card doesn't have all the perks of a regular card. As I said , you can only get what is actually on the card and no more. They have cancelled the card and issuing another , will take about 2 weeks to get.At a cost of $9.95 to reissue one.My bf is on his way to Georgia with a load and will stay on top of this. After receiving another email today from UPS, stating they had a tracking no. for this order, I received a second email stating this tracking no and parcel pick up had been cancelled and to contact the shipper as to why. my card was again charged for $44.77 also today. Which is why the card was cancelled , they had depleted the money I was gonna use for future orders. According to the site this evening now this order has now been shipped ,( WE WILL SEE) and it was shipped standard shipping which was free because the order was over $35. So far however I have been charged 3 times what my order totaled maybe more!! I quit drinking over 10 yrs ago, but I am seriously thinking it may be cheaper to take that up again rather than play with online stores!
04-02-2010, 09:14 PM
#16
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Join Date: Mar 2010
Posts: 342
You may ask why I shopped online. My mom 78 yrs old and a stoke victim , toatally bed ridden, and I can only leave the apt maybe 30 minutes at a time, for fear she will have another breathing attack or stroke. Minutes mean life for her. My neighbors think charging big money to watch her is not a crime, and then things disappear while I am out at a store. Of course it was not them! So this is no longer an option the cost or missing things, .I have had to replace insurance papers twice and an I>D is still missing of hers. Unfortunately I have the most unscrupulous neighbors you could have. But that is another thing. Oh well WHAT GOES AROUND COMES AROUND THEY SAY
04-03-2010, 06:30 AM
#17
Junior Member
Join Date: Jul 2008
Location: san diego, ca
Posts: 226
Sorry to hear about your problem...
A couple of weeks ago I purchased fabric online at Spider's Web Fabric and when I got the order it was missing a piece of fabric 2 1/2 yds... I called them and they apoligized and shipped the missing piece with no charge... Now that is CUSTOMER SERVICE...
A couple of weeks ago I purchased fabric online at Spider's Web Fabric and when I got the order it was missing a piece of fabric 2 1/2 yds... I called them and they apoligized and shipped the missing piece with no charge... Now that is CUSTOMER SERVICE...
04-03-2010, 07:00 AM
#18
Super Member
Join Date: Jan 2010
Location: So Central Nebraska
Posts: 2,104
I hate to be the opposite since everyone is on such a roll but..... I have been ordering from Fabric.com for years and only once had any problem. They sent the wrong fabric. I called and discussed this with the customer service rep, who found what I had ordered and agreed they had made a mistake. Their policy was to ask for me to either use the fabric they sent by mistake on something else or donate it to a church group that quilts and they would be sending me the correct fabric. I got the right stuff in the mail with in days. No charge, no hassle, no problem. I'm sorry others have been having problems but I'll certainly continue using them.
04-03-2010, 08:23 AM
#19
Banned
Join Date: Feb 2010
Location: Keene, New Hampshire
Posts: 4,211
Originally Posted by twistedsheets
Has anyone had a problem with www.fabric.com? My first order came with no problems. I really loved the fabric. My second order is a nightmare. Ordered and they were short 2 and 1/2 yards. Replied to email by calling and picking another fabric same price for the shortage. Get another email stating the try to charge me and it didn't go thru. NOW WAIT my order was $44.81 and was applied on initial order, what do they need to charge me again for? They say I owe a penny,making it $44.81. Called and spoke to them, they need my card number again. This woman now applies another $11.97 against my card not the penny. Call back and I am told they will charge another $43.?? can't rember the cents, when they ship ,which the order was ready to ship this morning. The shipping is free when your order is $35.00 So far the order still has not shipped! The monies have been applied against my card now for more than double what my cost actually was! I 'm I the only one who beleives I have been scammed on this order?
04-03-2010, 08:40 AM
#20
Member
Join Date: Oct 2009
Location: Ohio
Posts: 10
Make sure you all read my comments(from Tattoonana) on all this...I've had a fun time with them this week. Hal Genter is the customer service rep I dealt with...was trying to fix "all" the problems...I don' think there's enough time in the world for them to get that done! I will NOT be doing any more business with them.
Gail
Gail
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