Aunt Bea

Don't give up yet. The key to winning in customer service issues is to keep going up the ladder. Call back and keep asking for that persons supervisor until you get to the right person. If they tell you they don't have a supervisor, ask them if they sign their own paycheck. Google Northcott and find out who their CEO is and write a letter. Someone will respond. AND above all, be the sweetest person on earth with everyone you talk to.

gypsylady5

They need to replace the kit with useable strips. The store should take care of this for you and deal with Northcutt. Even if you've cut strips, take them back and explain that the strips were precut incorrectly and you want to have a new kit with properly cut strips. Wonder who cut the strips to begin with?????

Sis Phillips12962

Do you mean that the store employees will cut your strips? Iam asking because Iam not good at cutting and it would be great if I could ask them to do it.

grugirl

Michelle, Sorry about your misfortune. But, I have to say that by the title of your post I thought this was going to be a story about GOOD Quality Customer Service.
AGain.. So sorry to hear. I would like to inject though that I also have found strips from two other company's jelly rolls to be OFF.. and have vowed to now always cut my own. That is 3 different companies now selling Jelly Rolls where there product is not what it claims.
Not good numbers so far.

Alondra

To get the names of higher-ups, go to your local library and go to the reference book table. Look up the company name in the Thomas Register or Dunn & Bradstreet. Do they listen? Yep, you'd better believe they listen. They figure for every one letter that comes in, there are thousands of people with the same conmplaint who didn't bother or know how to write. Go for it! You have nothing to lose and everything to gain!

Treasureit

I agree - if you want action speak, write or email to the higher ups....as many as you can. One time I called and asked if I wanted to send a compliment about the store who would I send it to...they gave me the Corp. info. Then speak your mind.

green pen

I have had good responses from companies when I complain in letter and use CC: to the magazines that review the specific product. So I would suggest you write a letter to the CEO/President, Quality Control Manager, etc,. (or all of the above) and tell them what THEIR problem is. Be respectful, tell them exactly what happened, and tell them what you want them to do.
Mention that you have already told the members of this Board and notified various quilting magazines of what has happened, and that we are ALL waiting to see how this problem is resolved. I bet you will have some new fabric and an apology in quick order.

Jbarrow

I can't say for a fact, but my sister-in-law bought a pack of these and sewed two strips together, then cut them into 5 in strips and attached them to the 5in pre cut packages of squares...then we set the pattern she wanted to make on the design wall...as she was sewing them together, some were cut smaller than most of them...We don't know whether the 2 1/2 in strips were cut short or the 5 in blocks were short...but in either case both were pre cut items.... so it is caution in all of the precut packages....

dmackey

I totally agree! That is what I would be doing until they made it right.

Diane

mary hennessey

I agree also.Don't give up.Northcott doesn't want us all on there bad list.Hope they make it right very soon.