Annz

Wow That is a shame

judi wess

I would be livid too. My ex husband told me this, while he was in business school, don't bother with just anybody corporate. Go to the VP in marketing, he or she will be really sensitive to any bad publicity. Send cc to everyone at the corporate level.
I think that the June Tailor shape cut is just what I need. Thanks for the info, I might have been tempted to purchac a manufacturers jelly roll eventually.

BellaBoo

We all know to ask for Bernie if we have a problem with Norhtcott. I'm so glad he came through for you. I really like Northcott fabrics and glad to know they aren't too big to not care.

Boslie

Thanks for the warning! I hate getting ripped off. Did you talk to the super? I would think Northcott would want to make it right. However, I have luck sometimes when asking for the manager or super.

garysgal

I wonder if these companies realize that probably almost all quilters are on some type of quilting board (or are in a guild) and when we have a problem, we post it, and it must make a difference to the companies sales, etc. This board alone goes overseas so I think Northcott (and others) should be careful with how they treat their customers. I know that I read these posts and it determines wheather or not I buy something or patronize a certain company.
Hope it all works out for you, it's frustrating when we get "taken" and feel helpless.