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Thread: A Tale of Quality Customer Service From Northcott

  1. #51
    Power Poster feline fanatic's Avatar
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    Good news. You should ask Admin to change the title on your original topic to include "problem resolved see page...." whatever page the topic is up to and post this same message there too!

  2. #52
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    That's wonderful Michelle.

    My heartfelt thanks go out to you and your hubby for your generous sacrifices for our country!

  3. #53
    Super Member kwhite's Avatar
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    That is awsome. I hate to hear of a company that does not stand behind their product. I wonder if they happened upon this board?! This place is better then Ralph Nader

  4. #54
    Power Poster sueisallaboutquilts's Avatar
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    Michelle, I am so happy for you!!!!
    We were ALL upset over this!

  5. #55
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    I wonder if they happened upon this board?! This place is better then Ralph Nader[/quote]
    ---------------------------------------
    Yup, most likely. Publicity works!!! Especially International publicity.

  6. #56
    Senior Member fabrichore's Avatar
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    I am very happy that your faith was restored, I am happy Northcut did the right thing by you. cannot wait to see the pics of your finished quilt.

  7. #57
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    That's wonderful news. So glad the company is doing the right thing to correct the situation. Thank you for sharing your situation and keeping us updated.

    Good luck with the quilt project. We'd love to see pictures, even progress pictures, if you have the time.

    Pam M

  8. #58
    Super Member lovingmama's Avatar
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    I'm glad things worked out for you!

  9. #59
    Super Member Jan in VA's Avatar
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    Be sure to let us know the condition of the strips in the new package he sends you.

    I'm actually not surprised you have a better outcome from this than originally posted, though. With fabric prices as they are now, manufacturers can not overlook an unhappy customer and most, if info gets to the right person, will follow through on legitimate complaints.

    Jan in VA

  10. #60
    Senior Member alissa's Avatar
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    :thumbup: :thumbup: :thumbup:

  11. #61
    Senior Member Bluphrog's Avatar
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    I have always loved Northcott fabrics, so am glad to hear that their customer service is also good.

    My prayers will go with your husband as he is deployed. We thank him for his service, and we thank you, too, for yours. Military men and women do what they do because they love our country. Military families do what they do because they love their military men and women. Believe me, I know just how hard it is to say goodbye, as I am a Marine Mom whose daughter deployed in February.

    Having that quilt to wrap around him will be like having your arms around him. Make one for yourself, too, so that you will have his arms around you.

  12. #62
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    Good to know! thanks for sharing!
    you started the original thread, i would think you can change the title, to show it has been fixed..?

    you really want the thread to show that...

  13. #63
    Super Member plainpat's Avatar
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    That's good of Northcott....always glad to hear of a company that stands behind their products.

    Sending best wishes & prayers for your DH's safe return.

  14. #64
    Senior Member quilter1943's Avatar
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    Great!!! So happy that they responded so positively. God bless you and your husband. Our prayers are always with the troops.

  15. #65
    Power Poster CarrieAnne's Avatar
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    So glad for you! Please Thank your DH for me!

  16. #66
    Super Member Corky's Avatar
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    I heard a while back that the Bali Pops had the same problems, some were cut crooked, etc. The company claimed that it was because they were cut out of the country where the quality controls weren't in place. I have never purchased a Bali Pop due to that information.

    Good luck with the solution and I advise you to keep at it, even though you have already cut some of the strips, I would go all the way to the top to get resolution!

  17. #67
    Super Member jljack's Avatar
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    Quote Originally Posted by Celeste
    I'm so happy for you!

    Thanks to your hubby for his service, and you for supporting him.
    Hear Hear!!! I heartily second this!!

  18. #68
    Super Member EagarBeez's Avatar
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    Quote Originally Posted by kwhite
    That is awsome. I hate to hear of a company that does not stand behind their product. I wonder if they happened upon this board?! This place is better then Ralph Nader
    Good news that your problem is taken care of. Please thank your DH for serving our country and in helping to keep us safe.
    Blessings to you and your family

  19. #69
    Super Member CoriAmD's Avatar
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    Quote Originally Posted by Magdalena
    Hurray! Prayers sent to you and your family. God protect your DH and may he return safely. We thank him for protecting our freedom.
    Ditto this from me! Our prayers to all of our soldiers and their families. So glad you got the matter resolved.

  20. #70
    Super Member pojo's Avatar
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    I'm glad for you.

  21. #71
    Super Member luvstitches's Avatar
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    I am so happy to read they are going to resolve this issue.
    I did read the story this morning and was a bit annoyed at this company.
    Thanks for letting us know the update.

  22. #72
    Google Goddess craftybear's Avatar
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    thanks for letting us know the update glad it got resolved!

  23. #73
    Senior Member quilter711's Avatar
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    Good things happen to good people. Wishing you and your DH all the best!

    Quilter711

  24. #74
    Super Member mommamac's Avatar
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    so happy you pursued this issue & it resulted in a win-win situation. I can only imagine Northcott's reaction to postings on this board - they were wise to make their customer happy especially with the support you have!

    Like the suggestion that you make a quilt for yourself too while hubby is deployed - hugs to you -

  25. #75
    Senior Member twospoiledhuskies's Avatar
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    I'm so glad this was resolved so soon. I know he will love this quilt.
    :-D

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