Originally Posted by NoraB

your quilt is stunning. For someone who has only been quilting for 5 years, I think you did a great job of making that quilt. Unfortunately, once your customer saw some of those thread tails.....she turned her attention into fine detail and looking for every imperfection she could find. I'm sorry you have to deal with this, but all the experienced ladies on this board seem to have provided great guidance. It's a great learning experience for us all (even the binding thing by sewing the corners), but also an inspiration for me....what's that pattern? Looks beautiful, but hard.

Originally Posted by Onebyone

The only problem I see is maybe the thread isn't the best quality.

Originally Posted by Peckish

I was wondering the same thing, which is why I asked what kind of thread. Maybe it was old?

Originally Posted by profannie

Not at all, brand new Aurifil for piecing and Essential pro for quilting. But the quilt have been washed before being sent to the customer, and I noticed that the initial wash always make a lot of threads coming out.

Originally Posted by nativetexan

Now that is a really pretty quilt. I've been thinking that maybe that quilt shop person may have said what she did because she wanted your customers business. Otherwise perhaps she is just too outspoken, like quilt police?
I do hope you work it all out and your customer is happy. Good luck.

Originally Posted by givio

I would kindly say to the customer that since she spoke with the quilt shop she should be able to indicate where the quilt is falling apart, would she please put a safety pin on these areas so you can repair them, that you would reimburse her for her postage to send the quilt back to you, and you would pay for the postage to return the finished quilt to her. If she is unwilling to admit where the quilt is falling apart and unwilling to have you to repair your work, then apparently she is willing to keep it and deal with it herself. I would indicate a time frame in which you will expect the quilt to be delivered back to you, and conclude by saying if you have not received it by that time, then you will consider that she is happy with the quilt, as she had initially indicated to you at first she was happy with it. I would say these things in writing, and keep a copy of what you offered to do in order to make the situation right, and send your offer to her by registered mail, with a signed receipt requested, so you will have proof of what you offered, the time frame involved, and proof that she received your offer.

If she sends you the quilt to repair, I'd photograph every area that has a safety pin, and I'd go over the whole quilt extremely carefully as to the construction of it, and I would get a written statement from someone who is qualified to say that it is a normal quilt with normal construction, keep a copy of of that statement, and include the original statement with the repaired quilt when sending the quilt back to the customer, and include a friendly thank you note for her business.

If she doesn't send the quilt in the allotted time, try to move forward, learn from it, forget it.