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Thread: Totally bad experience at LQS

  1. #51
    Super Member klgreene's Avatar
    Join Date
    Jun 2010
    Brewerton, NY
    I am so sorry that happened to you. My LQS even remembered my first name when I went back the second time. I actually wish I could get there more often to give them the business instead of doing so much on line, but it's hard for me to get there, but I will go back. I guess it just depends on how much the owners want business. And how petty they are. Find another shop.

  2. #52
    Join Date
    Aug 2010
    Central Texas
    Unfortunately I think this LQS experience isn't all that unusual, for some reason. Here in Austin a small specialty fabric shop opened a couple of years ago, and when I went in to check it out the owner appeared from the back (shop is in a non-optimal location near a busy intersection). I was the only customer in the shop (and dressed nicely, I might add). She acted as though (1) customers actually weren't welcome in her shop and (2) as if she wondered if I was there to rob her. Because she had the item I needed, and because I try to support women-owned businesses, I bought the item I needed and even came back twice after that. She never introduced herself to me and never got any friendlier, either. All three times I was the only customer there. Recently on her email newsletter she was imploring people to shop there so she could stay in business. Big surprise that she is having difficulties!


  3. #53
    Super Member AnnaK's Avatar
    Join Date
    May 2009
    San Francisco Bay area
    Blog Entries
    I wish all retail business owners had a copy of this thread. They'd be shocked, I think, at how important it is for us, the customers, to feel welcomed and appreciated.

  4. #54
    quiltluvr's Avatar
    Join Date
    Jun 2009
    Lost in a quilt shop :-)
    Quote Originally Posted by AnnaK
    I wish all retail business owners had a copy of this thread. They'd be shocked, I think, at how important it is for us, the customers, to feel welcomed and appreciated.
    I AGREE!!!!!!!!!

  5. #55
    Super Member Cottontop's Avatar
    Join Date
    Sep 2010
    Williamsport, PA
    Oh my! Watch for the going-out-of-business sale! And, they deserve the shame! Still can't believe the snobs!

  6. #56
    Super Member EagarBeez's Avatar
    Join Date
    Feb 2009
    Eagar, Arizona
    Wow, just awful. They will not be in business too long if that is how they act.

  7. #57
    Spring's Avatar
    Join Date
    Oct 2010
    Memphis, TN
    How can people be rude when they are surrounded by all that fabric....if it was me Id be an absolute joy to be around.

  8. #58
    Senior Member
    Join Date
    Jul 2010
    Quote Originally Posted by sueisallaboutquilts
    Wow, these stories are simply amazing!!
    As the saying goes, " It takes all kinds".
    I would think in this awful economy people would
    be tripping over each other to make a sale but
    there appears to be a lot of apathy around :(
    " i hear there's a lot of ignorance and apathy out there--but i don't know, and i really don't care..."

    i love a place that has as much enthusiasm as i have. if they don't, or if they look down their nose at my jeans and t-shirt, phooey on 'em. i'm a white haired granny who wears clogs or boots; my jeans are my trademark. i listen to loud, age-inappropriate music, but i have money to spend on quilting and fabric, and i will do that where i am welcomed!

  9. #59
    Super Member donnalynett's Avatar
    Join Date
    Oct 2010
    I shop all the sales at JoAnn's and all the clerks are so friendly and have big smiles when they see me. If I haven't been in for a couple of weeks they get worried about me and comment on it the next time they see me. We only have 3 places in the entire county where we can buy fabric so I sometimes do have to order online. I try to buy locally if at all possible.

  10. #60
    Super Member Yarn or Fabric's Avatar
    Join Date
    Jan 2009
    We have a VERY snooty quilt shop in town... very very snooty. I will never go in there again. I didn't have that horrible of an experience there but having been in there twice and leaving feeling inferior twice, I will never go back there again or suggest to people to shop there.

    We do have other quilt shops that are much nicer to be in... which is a relief. It's nice to go places where they are nice.

    There is a place on yahoo I think that you can review local stores....
    I would suggest typing up what happened and submitting it. I would rather drive to the next town over than to be treated poorly...


  11. #61
    Member lmiller1978's Avatar
    Join Date
    Oct 2010
    Taylorsville, NC
    Luckily I have always felt welcome at our LQS. We only have one within an hours drive from my home, so I guess I am really lucky. The owner of the shop, and her employee are always very friendly, willing to help you with matching colors. They even have a huge table, where they will carry bolts of fabric from the other rooms and arrange them on the table for you so you can see how your colors will look from different distances. I never realized that colors look completly different from say 20ft away than they do closer or farther away. They are also willing to express order any suppies that they don't have in stock, at no extra charge to the customer.

    I am so sorry that your experience was awful...I wouldn't go back there, even if it meant shopping online(where you don't get to touch before you buy..sob sob.) or driving farther to get what you want.

    You could report them to the BBB so anyone that happens to be looking for a quilt shop in the area could see that their customer service is horrendous.

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