marcie12

I have been looking back into these two mid arm quilting machines again. Now that they have been out for a year I was hoping to find out from those who purchased them how things are going? I have a Artistic 18 (which is really just a Tin Lizzie with a different name) and it worked fine but right at the year warranty was over, the stitch regulator quit working and I can't seem to find anyone to fix it! I just free motion so I don't need a lot of bells and whistles however I am very intrigued by the Infinity but can't fathom spending that amount of money for something that is really just a hobby for me (although I love how Handiquilter really makes their machines upgradable with the various types of feet and accessories). I realize the quilting space would be smaller than what I had before, but I'm looking for a machine that won't break the bank that I can use my existing frame that has great stitch regulation and the option to add a ruler base and upgrade to electronic quilting. I found a dealer that includes a 5 year warranty on all longarms (Sewing Machines Plus) and I'm only 75 miles away from them which is an added bonus after my last purchase. Plus at that price I could pay for it cash---although I'm really disappointed that shipping will take 6-8 weeks as I am long overdue on getting a stack of quilts completed. Any suggestions, reviews, comments are greatly appreciated.

Onebyone

A friend has the Block Rockit and loves it. It will probably be my choice but I think the only customer service is online, no reps?

quiltedsunshine

Lynn and Kathy Barlow, of KathyQuilts.com, are the owners of the Block Rockit. They have lots of great video tutorials, and great customer service. Lynn is always on the phone with a customer. The Q'nique is the same machine, but is licensed from The Grace Company for anyone to sell.

Ginaky

I have had my Block Rock It a year and a very pleased with it. Customer support with Kathy Quilts is great and there is also support thru the Grace Company. There is a yahoo group for it and everyone in the group is ready to help. I have not regretted my purchase at all

SingerSewer

I recently purchased the Q'nique from the Grace Company. I haven't actually done anything on it. I decided to go from a queen to king frame. The king frame won't be here until next week. I am so excited and am going to look at the Yahoo group. Thank you for the information.

Youngbloodsuz

I’m unsure how to insert a photo. I clicked on the image icon but it asks for a URL and the photo is just one of mine.

OurWorkbench

Yes, the image icon is usually (other forums) the one to use, but this forum uses a paper clip icon that is only available when going to advanced or quoting.

We like pictures. In order to post pictures on Quilting Board, you will probably need to reduce or compress the picture to a file size that is smaller than 2MB. How to post images can be found at https://www.quiltingboard.com/attach...020-01-17-.pdf and on an ipad at Posting Pictures From an iPad

Don't forget to scroll over to the far right to find and click on the "Upload" button. As shown at Standard Sewing Machine Co. Paragon

I have found that only the big red "Reply" button or "Quote" work to give me the paper clip icon to work for adding pictures.
https://www.quiltingboard.com/attach...p-location.jpg

Some additional info regarding reducing images at post #4 and images for the scroll and upload button can be found at #5 of quilt block ID?

Another way to post pictures can be found at 2021/2022, 2.5” Birthday Swap
And how to use an ipad to post pictures can be found at Uploading photos and Posting Pictures From an iPad

Or simply - Make sure pictures are smaller than 2MB
Click on red "Reply" button
Click on the paper clip icon
Click browse - choose picture/s. (only 5 allowed per post)
Once they show up as being loaded, Scroll over to the right side and click on "Upload"
After the pictures show up as being attached, you can close that window and go back to the screen to finish posting your post. This sometimes takes a while and is indicated in this image by the red arrow. https://www.quiltingboard.com/attach...8-uploaded.jpg

Some additional notes -
The photos generally need to be reduced to less than 2MB in size. I have heard of people sending an email to themselves as it will ask if you want to reduce the size.

I have an android phone and when I tried to reply on Quilting Board while in mobile view None of the options for adding pictures was available. However, there is an option down at the bottom left of the page that is for Full Site when I tapped on "Full Site" It then looked like the way it looks on my lap top. So it would have the Red Reply and the Go Advanced options.

Do Not Preview post.

Youngbloodsuz

Thank you.. I’ll try as you suggested. So appreciate it!

oreo1912

I bought a refurbished Q’nique 15pro about 2 years ago. No problems with it until recently when I stepped off my stack of fatigue mats (I am very short so I have a stack) and hit my ruler. My machine made a terrible knocking noise.

not the needle, needle plate, bobbin or foot were the problem. Checked the timing (they have great instructions) it was fine. I called Grace and they had me send them a video of the noise. Within a week they responded and had me send it in for a warranty repair. I got it back in less than 2 weeks. They paid freight both ways, gave it a cleaning and checked everything. It was the needle bar that they had to adjust. They also found an encoder that was failing and replaced it.

Now I would say that is customer service!!