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Clotilde customer service

Old 03-22-2011, 07:17 AM
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I ordered a Cutting Edge Rotary cutter from Clotilde. Would barely cut paper, much less fabric. Tried it every which way. Called Clotilde. They are sending me out a new one and didn't not want me to send the first one back. That's what I call first rate customer service! Now if only the second one works! Has anyone else tried this cutter and what did you think of it? I also ordered a Cutting Edge ruler, which I like. If it helps keep the rotary blade sharp, it will be wonderful.
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Old 03-22-2011, 07:18 AM
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There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.

Glad to hear about the positive response from Clotilde! Yeah them!
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Old 03-22-2011, 07:27 AM
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Originally Posted by scowlkat
There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.

Glad to hear about the positive response from Clotilde! Yeah them!
Missed those. Thanks, I will check it out!
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Old 03-22-2011, 07:28 AM
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I love Clotilde. They have all kinds of neat stuff in their catalog. I haven't used the cutter you're talking about. If you get the new one and it doesn't work right either, please post what they do for you. I'm sure they will give your money back.
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Old 03-22-2011, 07:37 AM
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I am always pleased with the products I get from Clotilde!
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Old 03-22-2011, 07:38 AM
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They are a very good company and have been around for a long time. I've had nothing but good experiences with them. I will be anxious to see if the second cutter works as expected.
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Old 03-22-2011, 07:38 AM
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Originally Posted by Quilter7x
I love Clotilde. They have all kinds of neat stuff in their catalog. I haven't used the cutter you're talking about. If you get the new one and it doesn't work right either, please post what they do for you. I'm sure they will give your money back.
Will do!
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Old 03-22-2011, 07:43 AM
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Originally Posted by JudeWill
Originally Posted by scowlkat
There have been several discussions on here about this ruler and cutter. Use the search feature and you can get some info.

Glad to hear about the positive response from Clotilde! Yeah them!
Missed those. Thanks, I will check it out!
Just finished reading the thread and had to go check the pieces I cut yesterday using the new ruler. They are right on. Whew!
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Old 03-22-2011, 12:57 PM
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Oops
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Old 03-22-2011, 12:58 PM
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Is it remotely possible there are 2 blades stuck together in the cutter.....by accident, of course?

Jan in VA
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