Talk about Customer Service!
11-30-2016, 05:23 PM
#1
Super Member
Thread Starter
Join Date: Dec 2015
Location: Ontario, Canada
Posts: 4,357
Talk about Customer Service!
My local fabric store has their Member's sale on Saturdays.
I work on Saturdays.
I sent a note to customer service pointing out that some of the people who pay for a yearly membership are unable to take advantage of the member's sales because we work on weekends.
They sent me back a note saying that they were informing both local stores that from now on, I would be able to shop on the Monday, following any member's sale that fell on a weekend!
How's that for customer service?!
Watson
I work on Saturdays.
I sent a note to customer service pointing out that some of the people who pay for a yearly membership are unable to take advantage of the member's sales because we work on weekends.
They sent me back a note saying that they were informing both local stores that from now on, I would be able to shop on the Monday, following any member's sale that fell on a weekend!
How's that for customer service?!
Watson
11-30-2016, 06:07 PM
#4
Power Poster
Join Date: Feb 2009
Location: home again, after 27 yrs!
Posts: 19,388
great!!! i just tried shopping at a dept. store because they had sent me a coupon. could not log in and "register" for last call sales. i have shopped in their last call store and get coupons in the mail for it. sigh. I do wish people would not make simple things difficult. oh well, saved me money. Don't buy too much fabric! or is there such a thing??
11-30-2016, 08:42 PM
#8
Super Member
Join Date: Jan 2009
Location: Southern California
Posts: 6,254
Thats how I feel about quilt classes and embroidery classes as they are always for the most part m-f 10 -4 like people don't work, especially some of the clubs. I guess thats why online gets my money since they can't seem to get evening or weekend classes on a regular
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