ghostrider

And now with the job market what it is, you can bet there are lots of people who are willing to put everything they can into being a star employee, even if the job they are doing is several steps "below" what they used to do! Besides, in my experience, the attitude of the staff is a direct reflection of the attitude of the owner/manager/director.

amma

If the supervisors and management don't care, their employees won't either. Work ethics have slowly gone downhill... Remember being worried that if you did not do a good job, you would be fired? Or if you missed too much work, were rude, sloppy, lazy, etc...
You would think with the job market being like it is, employees would be more worried about keeping their jobs, knowing there are a huge number of applicants standing in line behind them.

nellebelles

I can't speak to customer service of Hancock Fabrics in the stores, but I know that I had great customer service when I recently ordered on-line. I emailed to find out when my fabric would ship, and got an answer back almost instantly. Then when they found that they couldn't fill my order without sending two of the fabrics in one piece, they called to ask if I would accept those fabrics in two pieces, which was fine by me. When I got the order, almost without fail, every piece of fabric I ordered was overcut by almost 1/2 yard each. And the two fabrics that couldn't be filled with one continuous cut ended up with nearly an extra yard of each, no extra charge! So, I guess that I will be shopping at Hancock Fabric on-line from now on. The one thing that was iffy for me was that it took a little longer to ship than I would have liked--but then this is holiday season, lots-of-mail time right now, so that could have affected the speed!

BellaBoo

Also don't forget many 'entitled to do what I want employees' will sue the employer if fired. It's appalling how many walk away with a settlement for not doing their job.

Janis

I have read a lot about bad customer service here on the board, and I feel sorry for you. I have shopped at the Joann's in Bloomington, IN and have had VERY good service. They seem to know what they are doing, and the costomer comes first.
I also shop in Greenwood, IN at both Joann's and Hancock. Joann's was very busy one day with long lines waiting for the cutting table, so I went to Hancock and had excelent service.

k3n

I agree with a lot of the other posters - if these businesses want to stay trading in this climate they need to pull their socks up! And if I'd been the person with the ripped fabric when I'd asked for cut, I'd have wallked out and left the woman to explain to her boss why she had some ripped fabric unsold! :hunf:

deedum

Customer service is so poor in most places, when I get bad service I tell them " I only spend my money where I get good service and apparently it won't be spent here". On the other hand, when I do get great service, I am the first to compliment them and or tell their supervisor. I really believe the independent businesses care more.

Karyn

What a shame! Companies spend thousands of dollars on advertising to get customers in their stores only to have rude, indifferent employees ruin their shopping experiences. What ever happened to taking pride in your work, no matter what you are paid for it? I guess its us from the old school that were raised like that. These employees need to realize that if customers dont come back to the stores--they dont have a job. Doesn't take a rocket scientist to figure that one out. And a 'Thank you' goes a long way for me also, try getting that these days.
Anyway, I am thankful for our little forum here where we can vent and reminisce about the 'good old days'
Merry Christmas everybody!!

fluffy10

I am one of the baby boomer generation. I have been told our generation took pride in our work and were diligent and hard workers. Loyal and all the other stuff. Todays generation are not that way. Most of them cannot even count change if the register doesn't tell the how much. Work ethic has really changed in the work place both workers and management.

judithb

I find this whole line of messages very interesting. I don't shop at Hancocks often, mainly because I like to use a better quality of fabric AND support the local quilt shops. I was out of spray basting and urgently needed it, so I stopped by Hancocks because it was on my way home. Once again a clerk escorted me directly to the item I needed and even handed it to me. I was really impressed. Even in the LQSs the employee usually just points to the general area. Since I don't shop there often, when I go in I have to ask for directions if its not fabric. I am sorry the clerks at Hancock Fabrics in your area are not better trained! I like shopping there when I am in the area. Venting to others won't change bad service, (even if we all do it!) perhaps an e-mail to the corp office would be a good idea. I saw it work with local large dept store.