I'm mad !!!
04-06-2011, 07:08 PM
#21
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Join Date: Feb 2011
Posts: 1
04-07-2011, 06:45 AM
#22
Super Member
Join Date: May 2009
Location: Merced, CA
Posts: 4,188
Originally Posted by Connie in CO
I'm having a problem with my printer.The paper jamed,i went to the back and un-jamed the printer.Well it still say's paper jamed.Well i went to Brother and on line asked why it still say's paper jamed,it will cost me 16 dollars to have my question answered.Sorry that pissed me off,16 dollars just to answer a question :!: Connie in CO
I guess I"m easily irritated at my age. Something like this happens means that I would tell them that no way in h#%^& would I EVER buy another Brother anything or suggest anyone else do so. Seems to me that they would want to keep their customers happy, not ticked off. And I would tell everyone I know, far and wide, which with computers means all over the world.
04-07-2011, 08:02 AM
#23
Super Member
Join Date: Dec 2010
Location: Grants Pass, Oregon
Posts: 3,360
Originally Posted by Connie in CO
Originally Posted by Connie in CO
Originally Posted by SueDor
Did you turn it off then turn it on?
Hehe. That is the stupidest thing I have ever heard charging someone to answer a question. Shame on them.
04-07-2011, 12:01 PM
#24
Junior Member
Join Date: Jul 2010
Posts: 148
Another problem might be that there are some small pieces of paper stuck and that will also allow the printer to tell you that there is a paper jam.
I just had this happen to me and it took the better part of 2 hours to pull out some small pieces of paper (less that 1/4") from the printer but after IU got them all out it worked just fine.
Hope this helps
I just had this happen to me and it took the better part of 2 hours to pull out some small pieces of paper (less that 1/4") from the printer but after IU got them all out it worked just fine.
Hope this helps
04-07-2011, 12:25 PM
#26
Super Member
Join Date: Aug 2010
Location: Silver Springs, NV
Posts: 2,404
I had one one time that after jamming I also had to take ink out and unplug unit from everything. Then plug back in and put ink back... then it worked lol.... odd. Hope you find your solution without having to pay money. :)
04-07-2011, 01:12 PM
#28
Super Member
Join Date: Feb 2011
Location: Perry, Oklahoma
Posts: 4,373
I keep getting paper jams and there was no paper at all in the printer, so I remove the ink and put them back in and turned it off and back on and havent had any problems with it since, the problem was the ink wasnt in right!
04-07-2011, 01:31 PM
#29
Super Member
Join Date: Jul 2010
Location: Cleveland OH
Posts: 3,220
Sometimes I've left the door on the ink cartridge chamber open just a teenie little bit. I feel pretty stupid when I check the ink cartridges then close the door and eurika...problem solved! :oops: :roll:
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