Connecting Threads - Customer Service
11-26-2010, 10:33 AM
#31
Super Member
Thread Starter
Join Date: Aug 2010
Location: Ontario, Canada
Posts: 1,304
And another thing I love about CT! I just got the confirmation email from them about sending me that fabric. I live in Canada, they sent me the first email telling me it was sent, then they sent me *another* email with a tracking number once it crossed the border. I made my first order on the 11th, and it got here on the 22nd, so a total of 7 business days. Fabulous communication and shipping!!
11-26-2010, 01:45 PM
#33
Super Member
Join Date: Jun 2010
Location: Texas
Posts: 2,811
Originally Posted by deema
I recently ordered the After Hours collection from Connecting Threads - it was my first order from them. The whole collection, for those who haven't seen it, is reds, whites, and blacks. Really beautiful collection, I ordered the FQ bundle and four 1/2 yard cuts from the collection, plus thread to match. Anyway, I received my order and wasn't I shocked to find a 1/2yrd cut of a blue batik!? A beautiful blue batik, I might add, but definitely not what I ordered, and it was "wearing" the sticker for a piece that I *did* order. Since the other fabric isn't "essential" to my project, I don't really have an issue with it, and I really like the blue batik, I decided to just stash the blue and pull something from my stash to replace the other. Not a huge deal, but I did want Connecting Threads to know that there was an error so I sent them an email, just to let them know. I told them that I was very pleased with my order, even the "mistake" turned out to be a pleasing one :lol: , and since the "replacement" isn't out of the realm of what I will use, it's not worth it to me to send it back and I'll stash it.
Well, I got a reply - they told me to keep the blue, but they are still sending me the fabric that was supposed to be, but wasn't, in my order! I definitely will be shopping with CT again, not only because of this, but as far as online shopping goes, I really enjoyed the whole experience with CT. I'm glad I ordered.
And hey...looks like I got a free blue batik! :lol:
Well, I got a reply - they told me to keep the blue, but they are still sending me the fabric that was supposed to be, but wasn't, in my order! I definitely will be shopping with CT again, not only because of this, but as far as online shopping goes, I really enjoyed the whole experience with CT. I'm glad I ordered.
And hey...looks like I got a free blue batik! :lol:
One of our guild members ordered a couple of batik FQ samplers and there were several irregular pieced in amongst the FQ layers - extras.
Have loved their thread for several years and now love their batiks.
11-26-2010, 01:56 PM
#34
Senior Member
Join Date: Oct 2010
Location: Virginia
Posts: 942
Good to know that the CT customer service is up to par!! I had a really disappointing experience in a similar situation with Hancocks of Paducah about two years ago. My mom ordered me two of the fat quarter packs of the Metro Blue collection by Marcus Brothers, it came uop as out of stock with an estimated ship date. When I finally got my package 2 of the 15 fabrics in the pack were from a totally different Marcus Brothers line and did not go at all with the collection I ordered. I contacted Hancocks and they put in an order for the missing fabrics at no charge - laughable - it will be two years in March and the order still shows as pending on their website. They will never again be my first choice for mail order!!
11-28-2010, 08:29 PM
#40
Senior Member
Join Date: Mar 2010
Location: Arizona
Posts: 997
I have read on this board that so many quilters like CT thread. I have been a huge fan of Aurifil for years, but I think I'll give CT thread a try. If it's anything like their fabric and kits, I'm sure I won't be disappointed.
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