JuneD

THANK YOU!!!!! I am so glad I'm not the only one who feels this way!!!!! I ordered some fabric through Keepsake Quilting on the 5th of January and it took until the 15th to get to me. I thought it might be because of the New Year. I'm going to try again to see if it happens again.

dreamer2009

this is really sad to hear.
I was going to order from them 2-weeks ago;
now I'm glad I didn't.
BAD customer service.

Bungie

I would cancel the sale with the card company, cancel the order, and then order from any number of reliable quilt shops who offer on line service. I cannot believe a shop would say they've been busy and haven't ordered after that period of time.

cmw0829

Yes, it is justified. If this happened to you,This vendor would never get another order from me. And the casual reply would just frost me.

Now, anybody can have a delay. they could have been proactive and notified you of the delay and offered you the option of cancelling your order.

mpspeedy

My personal pet peeve is with companies and stores etc. that charge my purchase before I receive the item. I recently purchased a new embroidery machine from a local dealer. At the time I purchased the machine I also ordered a larger hoop from them as they didn't have it in stock. They took my credit card and the charge appeared on my credit card bill weeks before I got the hoop. Years ago I had the same problem with them when I ordered an embroidery card that was out of stock. I only delt with them this time because they were the only local business that had the machine I needed to go with my existing software.
I like to pay off my credit card balance every time I receive the bill but I hate to pay for something I don't yet have.

Maride

It always upset me when they claim a delay is due to being busy, because you are running a business and you are a big part of it. I would cancel the order, even though it may take weeks for you to see the credit on your card. Go figure!

IrelandDragonQuilting

I order a BOM through them and never had them charge my card before the item was sent. Now they do randomly pick dates through the month and it is never the same day. However that is OK, I like surprises. But I wonder if they did mail it at that time and without a tracking number if something happened along the way. I know one time I placed a order with QVC and the mail truck actually turned over into a river, this was brought to light long long after I ripped the customer service rep at QVC and it wasn't really their fault. Perhaps be a bit firmer with them and let them know you are not happy with this and you want that fabric. If they are good with customer service they will resend the fabric without charging your card again. And if you get both orders just return one back to them. I hate it when things get lost and frustrates me to no end.

Sadiemae

I am sure after this topic being posted it will be in the mail very quickly.

tjradj

I guess I swim upstream on this issue. If I were a vendor, I would not ship anything that was not cleared on a credit card first - if I shipped it and then the card was either overdrawn or stolen, I'd be responsible for the charge and out the product.
As for a brick and mortar store, around here most of them are closed Mondays to make up for being open on the weekends. So if your order came in on Saturday, it would be totally reasonable to not be processed until Tuesday.
I think in some ways, we've become so used to instant service by the internet only stores, that we forget that brick and mortar stores have customers inside the store to work with too, not just a computer.
I'd cut them a little slack. If you don't have it by Friday, I think that would be reasonable unless you're paying for overnight shipping.

LivelyLady

I believe a company is not suppose to charge your credit card until the items have shipped.