Mousie

Yes, they did and I don't remember the brand either.
Makes me think I should put my iron outside with a fire line around it after each use!

NUBQ

Scissor Queen..I also have an old GE Chrome steam/dry iron..Nice weight and working almost perfectly..I say almost, because once in awhile it will leak water if overfilled. When this one goes, I'll look for another one at Goodwill...Found this one years ago at a garage sale...I absolutely always unplug it when finished though.. after reading about irons catching fire when left plugged in...

kathbug

I was thinking of getting a rowenta iron now I don't think I will,even both looking at them. To many accidents with fire. I think the company should replace it IF you even what another one. I don't know if I would!

ptquilts

When I get a negative response from CS, like "sorry, warranty ran out" -- I send a snail mail letter to the president of the company. Last one I did was on a B&D string trimmer that quit working within a week of the end of warranty. I basically said, Is this the kind of quality I can expect from B&D? And told them I had always had good luck with their tools in the past, but was re-thinking my brand loyalty.

Got a new one via UPS in a few weeks.

Trust me, it works. At the executive level, they are very interested in the company's reputation.

vickig626

I know what you mean. I had a cordless GE iron that I had for probably 25 years and never a problem with it. It just slowly died of old age and couldn't hold the heat for very long anymore. I think I paid about $40 for it which was quite a bit way back then.....but I felt I got my money's worth having it last so long. Loved that cordless feature.

vickig626

I hope you will like the Shark. I'm very happy with mine. I think it's called the Professional. The tank area is a reddish color. It's nice and heavy like the more expensive irons, has a large reservoir which I really like, several levels of steam plus a "major" steam pulse (I can actually feel the pressure lifting against the iron when I press the button). I think I bought it at Walmart for $39.99. Hope you'll love it as much as I do.

Edie

Even if it is past warranty, your research showed 115 fires of the Rowenta. I am sure that those people got new Rowenta Irons. And, if'n it were me, I'd make sure I did, considering what COULD have happened. I do not spend money, especially money like (I was just checking prices the other day on a Rowenta iron - $174.00) that for the fun of it and a good iron is important to us quilters. I would either get, no, demand a new iron, or get your money back, at today's prices. I am looking for a new iron myself and checked Oliso and Rowenta and did not hear any good reviews on them and check Consumers Research and found the Black and Decker D2030 to be the best iron!!!!! I wrote on my list for Santa Claus that I put on my kitchen cupboard door. Santa sees the kitchen cupboard door quite often. Google the Rowenta company and click til you see "Contact" and there it will give you everything you need including room to write a handy dandy little message (in spades, I hope).

I do wish you luck. I don't let things like this go by. I am my own advocate and I generally win. Good adrenalin pumper, too. I feel like I took care of myself, my husband (because he would have to pay for a new whatever) and others like us who just are just plain tired of being screwed! Good luck. Let us know how it goes. Edie

Quiltladycreations

Several years ago I bought a top of the line rowenta irons. It started leaking. The final straw was rust spots when I was ironing. So just before warranty was up took it back to store and exchanged for a new one. That one did the same thing then eventually caught fire. Unfortunately it was just out of warranty so tossed it. Now using a cheap rowenta my mother had. Seems to be working fine so far. But I will keep a close eye on it. Any hint of problem and out it goes (minus the cord). Didn't realize so many others were having same problem. I would think if I pay over $100 for an iron it should last for more than one year!!!

quiltingnonie

I have used Rowenta for about 10 years now, and have never had any problems. Had to replace the 1st one because a puppy chewed the cord, and I got tired waiting for DH to replace it. Current one is a 'Focus' model. It has auto shut off, but I never leave it plugged in once I leave the sewing room. Thanks for the warning, tho.

susansomethings

So glad u contacted them. I wonder about contacting the Product Saftey comission?