A Tale of Quality Customer Service From Northcott

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03-09-2011, 11:48 AM

#51

feline fanatic

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Join Date: May 2009

Location: NY

Posts: 10,590

Good news. You should ask Admin to change the title on your original topic to include "problem resolved see page...." whatever page the topic is up to and post this same message there too!

03-09-2011, 12:03 PM

#52

SuzanneG

Banned

Join Date: Jan 2011

Posts: 525

That's wonderful Michelle.

My heartfelt thanks go out to you and your hubby for your generous sacrifices for our country!

03-09-2011, 12:09 PM

#53

kwhite

Super Member

Join Date: Apr 2009

Location: North East USA

Posts: 4,949

That is awsome. I hate to hear of a company that does not stand behind their product. I wonder if they happened upon this board?! This place is better then Ralph Nader

03-09-2011, 12:31 PM

#54

sueisallaboutquilts

Power Poster

Join Date: Feb 2010

Location: Ohio

Posts: 17,068

Michelle, I am so happy for you!!!!
We were ALL upset over this!

03-09-2011, 12:36 PM

#55

Ramona Byrd

Super Member

Join Date: May 2009

Location: Merced, CA

Posts: 4,188

I wonder if they happened upon this board?! This place is better then Ralph Nader[/quote]
---------------------------------------
Yup, most likely. Publicity works!!! Especially International publicity.

03-09-2011, 12:43 PM

#56

fabrichore

Senior Member

Join Date: Jul 2010

Location: Phillipston, MA

Posts: 561

I am very happy that your faith was restored, I am happy Northcut did the right thing by you. cannot wait to see the pics of your finished quilt.

03-09-2011, 12:47 PM

#57

milp04

Senior Member

Join Date: Jan 2011

Location: Dayton, OH

Posts: 661

That's wonderful news. So glad the company is doing the right thing to correct the situation. Thank you for sharing your situation and keeping us updated.

Good luck with the quilt project. We'd love to see pictures, even progress pictures, if you have the time.

Pam M

03-09-2011, 12:56 PM

#58

lovingmama

Super Member

Join Date: Nov 2010

Posts: 3,751

I'm glad things worked out for you!

03-09-2011, 12:57 PM

#59

Jan in VA

Super Member

Join Date: Aug 2010

Location: Piedmont Virginia in the Foothills of the Blue Ridge Mtns.

Posts: 8,562

Be sure to let us know the condition of the strips in the new package he sends you.

I'm actually not surprised you have a better outcome from this than originally posted, though. With fabric prices as they are now, manufacturers can not overlook an unhappy customer and most, if info gets to the right person, will follow through on legitimate complaints.

Jan in VA