A Tale of Quality Customer Service From Northcott
03-11-2011, 11:22 AM
#111
Super Member
Join Date: Apr 2010
Location: In Hiding
Posts: 1,210
Wonderful and refreshing that you let us know your positive experience. It is up to us to always be proactive for ourselves. Thank you for letting us know the outcome. Wish more people would read through the posts and know how you were helped and stopped with the negatives.
03-11-2011, 11:26 AM
#112
Power Poster
Join Date: Dec 2010
Location: California
Posts: 14,723
Originally Posted by Michellesews
He did say someone had called him, asked me if I had posted about it. I told him I had but that I would let everyone know he had made things right.
Michelle G. :lol:
Michelle G. :lol:
03-11-2011, 11:36 AM
#113
Senior Member
Join Date: Feb 2011
Location: Montreal, Quebec, Canada
Posts: 664
I have always loved the quality of Northcott fabrics. I have never purchased anything pre-cut, so I will keep an eye out for that.
As for Northcott, I am glad you followed up again with them, and had the problem resolved. I was very surprised to hear their initial reaction, because I have nothing but good things to say about the folks at Northcott. My guild (in Quebec) has contacted them a few times asking for fabric donations...for a cancer quilt, for doorprizes for the provincial guild meeting, and they have always been extremely generous. Please don't write Northcott off....they made a mistake and they are going to fix it.
As for Northcott, I am glad you followed up again with them, and had the problem resolved. I was very surprised to hear their initial reaction, because I have nothing but good things to say about the folks at Northcott. My guild (in Quebec) has contacted them a few times asking for fabric donations...for a cancer quilt, for doorprizes for the provincial guild meeting, and they have always been extremely generous. Please don't write Northcott off....they made a mistake and they are going to fix it.
03-11-2011, 04:11 PM
#114
Super Member
Join Date: Nov 2010
Location: Port Charlotte, Fl
Posts: 2,569
Most times if you e-mail the ceo of the store and complain they will do something. As far as you starting to cut the fabric you would be expecting the fabric to be ok and not notice until you started working on it. Don't be nasty just explain your dissapointment in their product and see what they do that's to much money to let go you are the only loser if you don't persue even if it takes a few times. Sue
03-12-2011, 02:45 AM
#115
Senior Member
Join Date: Nov 2007
Location: Los Angeles, Ca
Posts: 341
Originally Posted by raedar63
I would also send emails to the CEO of the company.
03-12-2011, 05:10 AM
#117
Super Member
Join Date: Jun 2010
Location: Michigan
Posts: 3,601
Originally Posted by raedar63
I would go higher up the chain with northcott, insist on speaking with the boss,the bosses boss, the bosses bosses boss etc.I do beleive you will get satisfaction. 80.00 bucks would be well worth a couple hours on the phone. Ifyou feel that you are not assertive enough have an assertive friend or I hate to say it but it works,a male make the calls. Do not hang up till you get satisfaction. They always have a "boss" above them, take names,. You may have to leave voice mails but don't give up they will get tired of it and issue a refund or yardage!
I would also send emails to the CEO of the company.
I would also send emails to the CEO of the company.
03-12-2011, 06:40 AM
#118
Super Member
Join Date: Feb 2010
Location: Wisconsin
Posts: 1,152
Michelle, Fabric.com has a variety of stripped fabric by the yard starting at $7.95 a yard. If it were me and I wanted to make the quilt as bad as it seems you do, I would go back to the store, take cut strips with me, tell them you talked to Northcott and this was their instructions, get your money back, then order from Fabric. com. I have never been dissatisfied with Fabric.com.
Rettie V.grama
Rettie V.grama
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