Thank you Asst. Manager James
#13
Junior Member
Join Date: Jul 2011
Location: northwest Ohio
Posts: 242
I have my local walmart's phone number in my cell phone contacts and if I don't get response to bell I call and for assistance to be sent to fabric cutting table. Usually don't have to call more than once. They even hid the bell to call for assistance once but after assistant manager answered my summons and I told her bell was no longer out it reappeared
#14
Originally Posted by Dina
They have the employees at Wal-Mart spread so thin anymore. It is also hard to find anyone to cut fabric in my Wal-Mart. As near as I can tell, no one gets over 25 hours a week, and everyone has about three departments they are responsible for when they are there. Just plain wrong for everyone...
1. I will always have an item that rings up wrong
2. Have to wait in that line almost as long as one manned by a cleark
3. and I don't get paid to do their jobs.
#15
I had the same thing happen to me a while back in Walmart. I went in at night to get a few yards of fabric that I needed more of to finish making my son & grandson matching pj bottoms. I waited to get the fabric cut for over 45 minutes, asking people that went by to get someone, went to the front of the store twice and was really frustrated...BUT I really had to get the fabric. Finally a manager came by and cut it for me and gave it to me FOR FREE. I did explain that I wouldn't have waited so long , but I had to have it. I thanked him, but was still aggravated.
#16
Super Member
Join Date: May 2010
Posts: 1,183
I'm glad you are going to call and tell them what an exceptional job he did in placating you. Our store had a wonderful woman that was there always but she died suddenly (I was a friend of her DD). They took awhile replacing her and did so with a really nice older lady. She always asked me what I was making and telling me what projects she had going. Sadly..I don't see her there anymore. I'm hoping it is just because I'm not there at the right time.
Boy, if you think waiting to get fabric cut try getting someone to help you get fish!!! We waited forever and finally some kid that was clueless fished them out for us. My DD was going nuts because she used to work in a pet store and wanted to get the net from him and do it herself! LOL
Boy, if you think waiting to get fabric cut try getting someone to help you get fish!!! We waited forever and finally some kid that was clueless fished them out for us. My DD was going nuts because she used to work in a pet store and wanted to get the net from him and do it herself! LOL
#17
yes, please do call or even better write a letter. My son is a supervisor, wouldn't believe how many complain even when it is thecustomers fault. Me included do not accknowledge when I get good service; I think about and plan to but never follow through.
#20
Originally Posted by slk350
I had the same thing happen to me a while back in Walmart. I went in at night to get a few yards of fabric that I needed more of to finish making my son & grandson matching pj bottoms. I waited to get the fabric cut for over 45 minutes, asking people that went by to get someone, went to the front of the store twice and was really frustrated...BUT I really had to get the fabric. Finally a manager came by and cut it for me and gave it to me FOR FREE. I did explain that I wouldn't have waited so long , but I had to have it. I thanked him, but was still aggravated.
I don't have a problem complaining anymore but I also know when someone deserves a pat on the back for giving good customer service. I called and let the manager know what happend and they thanked me for recognizing James helping me and apologized again for my trouble.
Rats! I wish I had thought of it, but it just came to mind. The fabric dept. was actually neat this time. No fabric dragging the floor, not piled all over the place and only one cart sitting in the way of the cutting table. So someone is making an effort which I do appreciate.
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CarolinePaj
General Chit-Chat (non-quilting talk)
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09-07-2011 04:46 PM