shopella

I'm a nail tec if you broke a nail I will hapily fix it for you :) You should go online to Jo ans and complain to the head office. I bet they have no clue how bad the service is there, or that it is driving away loyal customers. so they gave you a bad day give them what for and go over there heads with you're complaints.You deserve justice.I love complaining for bad service and complement good service as always I say thank you in store for average good service but above and beyond good or bad gets me to look up the companys web sight and complain as any good customer would.
1 let them know You were so mad you were shaking
2 let them know you are not going to shop there again
3 Tell them you still want the isue resolved
4 be compasionat about the fact that they can't be every were all the time and you are sure they didn't know this was hapening.
5 thank them for there time
9 out of 10 times I get something complimentary and 10 times out of 10 the person gets what they deserve.

jean knapp

My florida ja is like that but the one in ohio is verynice and guess what if you email them it all falls on dead ears. At the one in florida once I asked a question I was told by the women cutting that she was there to cut fabric not to answer questions. Just needed somme help with figuring out yardage. Jean

tooMuchFabric

Ours is always short of help. I've been ignored but never insulted. Guess that's something.

RatherB Quilting

Sorry you had a bad experience. I would invite you to our Joann's...it is my haven! I LOVE our Joann's. Oh sure, like everyone else I get frustrated when they give me a sheet of 50% off coupons that I can't use cuz everything is already on sale for 30%...but I can deal with that! The staff at our Jo's is WONDERFUL! (Borderline a little too perky even!) Complain to corporate...like everyone says. It's the only way they'll know and be able to rectify the poor management.
:)

texas granny

It just like in a resturant If the servise is bad you tell management. if the food is bad you send it back. If you don't tell them they can't fix it. I have worked in retail
some day you just have a bad day but you still have to keep the smile on your face. Be as helpfull as you can.

Rosyhf

I have a big Sewing studio Here near me. I used to teach quilting there. About three time a year, they have a 30 to 40% off sale and that is when I go. My quilts also hang in there sometimes if we reach a good agreement on free fabric lol. They sell regular quilters fabric etc.

July 4th is the next big sale and anything already in the sale bin that is 40%off is another 40 off. I usually buy it for backing.

franie

I would put a complaint in writing to corporate!

olebat

Come to my store in Augusta, GA. Wonderful people. Department clerks know their products and can tell you how to use the craft and decorating supplies. In fabrics, most everyone can assist just as good as the LQS or decorating shops. If they can't, they call one of the folks who can. The minor frustration I have with "them" is that their little hand-held puters can be finicky. I try to laugh with them when they are having a bad day, and we all feel better.

Alu_Rathbone

No, they do, they are just a bunch of A**holes that can't be taught anything different.

amorerm

I too think we should send our individual remarks to corporate. I looked up the head man on puter......

Darrell Webb
Chief Executive Officer and Chairman of the Board

I reeeeeeeeeeally doubt that he knows "how the true buyers and supporters for the stores feel.