Is there something really wrong with my quilt???
#31
Power Poster
Join Date: Jan 2011
Location: Southern USA
Posts: 16,401
The only problem I see is maybe the thread isn't the best quality. I would ask for the customer to return the quilt at your expense and then remove every loose thread, bury the tails and take out the double back up stitches at the miter. A more experienced machine quilter will see every flaw in another's work but the shop's evaluation was uncalled for. The quilt won't fall apart. I am afraid you lost money on this one to make it right.
#32
Senior Member
Thread Starter
Join Date: Jul 2013
Location: Montreal, Quebec, Canada
Posts: 459
I think the shop really should have included explanations with the photos, so you knew exactly what they were thinking. It may be that talking to them now won't help, as it won't be fresh in their minds and they don't have the photos in front of them. You can't really reassure your customer, since you didn't get an explanation of what they thought had to be addressed to keep the quilt from falling apart (that sounds as though it might be an exaggeration). Sorry you're in such a tough situation!
Last edited by profannie; 06-29-2018 at 04:15 PM.
#33
Now that is a really pretty quilt. I've been thinking that maybe that quilt shop person may have said what she did because she wanted your customers business. Otherwise perhaps she is just too outspoken, like quilt police?
I do hope you work it all out and your customer is happy. Good luck.
I do hope you work it all out and your customer is happy. Good luck.
#34
Senior Member
Thread Starter
Join Date: Jul 2013
Location: Montreal, Quebec, Canada
Posts: 459
I feel sorry for you. It is tough to win when dealing with customer satisfaction long distance. And the longer the problem lingers, the more of a negative effect it has on you. If this happened to me, I think I would offer the customer her money back, take whatever you have learned from the incident, and be done with it.
Also, wanted to let you know that the pattern you chose, although very difficult with those curved points, makes a very nice looking design!
Also, wanted to let you know that the pattern you chose, although very difficult with those curved points, makes a very nice looking design!
Thanks for your kind words. I also very much like this quilt, so this is a heartbroken situation.
Last edited by profannie; 06-29-2018 at 04:17 PM.
#35
Senior Member
Thread Starter
Join Date: Jul 2013
Location: Montreal, Quebec, Canada
Posts: 459
Now that is a really pretty quilt. I've been thinking that maybe that quilt shop person may have said what she did because she wanted your customers business. Otherwise perhaps she is just too outspoken, like quilt police?
I do hope you work it all out and your customer is happy. Good luck.
I do hope you work it all out and your customer is happy. Good luck.
#36
This is exactly why I will not quilt for money.
I have lots of fabrics and scraps I want to use up, so I make donation quilts. I have given away a whole bunch of quilts. I pick the pattern the colors and FMQ. I figure no one can gripe about a free quilt. At least not to my face.
When the Lady finds out how much they will charge her for quilting, she will be shocked. That was very unprofessional of she/they to do that.
I have lots of fabrics and scraps I want to use up, so I make donation quilts. I have given away a whole bunch of quilts. I pick the pattern the colors and FMQ. I figure no one can gripe about a free quilt. At least not to my face.
When the Lady finds out how much they will charge her for quilting, she will be shocked. That was very unprofessional of she/they to do that.
#37
I would kindly say to the customer that since she spoke with the quilt shop she should be able to indicate where the quilt is falling apart, would she please put a safety pin on these areas so you can repair them, that you would reimburse her for her postage to send the quilt back to you, and you would pay for the postage to return the finished quilt to her. If she is unwilling to admit where the quilt is falling apart and unwilling to have you to repair your work, then apparently she is willing to keep it and deal with it herself. I would indicate a time frame in which you will expect the quilt to be delivered back to you, and conclude by saying if you have not received it by that time, then you will consider that she is happy with the quilt, as she had initially indicated to you at first she was happy with it. I would say these things in writing, and keep a copy of what you offered to do in order to make the situation right, and send your offer to her by registered mail, with a signed receipt requested, so you will have proof of what you offered, the time frame involved, and proof that she received your offer.
If she sends you the quilt to repair, I'd photograph every area that has a safety pin, and I'd go over the whole quilt extremely carefully as to the construction of it, and I would get a written statement from someone who is qualified to say that it is a normal quilt with normal construction, keep a copy of of that statement, and include the original statement with the repaired quilt when sending the quilt back to the customer, and include a friendly thank you note for her business.
If she doesn't send the quilt in the allotted time, try to move forward, learn from it, forget it.
If she sends you the quilt to repair, I'd photograph every area that has a safety pin, and I'd go over the whole quilt extremely carefully as to the construction of it, and I would get a written statement from someone who is qualified to say that it is a normal quilt with normal construction, keep a copy of of that statement, and include the original statement with the repaired quilt when sending the quilt back to the customer, and include a friendly thank you note for her business.
If she doesn't send the quilt in the allotted time, try to move forward, learn from it, forget it.
Last edited by givio; 06-29-2018 at 05:10 PM.
#40
Senior Member
Join Date: Jan 2015
Location: Southwest
Posts: 738
your quilt is stunning. For someone who has only been quilting for 5 years, I think you did a great job of making that quilt. Unfortunately, once your customer saw some of those thread tails.....she turned her attention into fine detail and looking for every imperfection she could find. I'm sorry you have to deal with this, but all the experienced ladies on this board seem to have provided great guidance. It's a great learning experience for us all (even the binding thing by sewing the corners), but also an inspiration for me....what's that pattern? Looks beautiful, but hard.
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