Jo-Ann Fabrics Employees
09-24-2011, 06:27 PM
#102
Junior Member
Join Date: Mar 2011
Location: The Woodlands, TX
Posts: 180
Craftymatt2 - re: your "ruff and tuff" - I had a customer get "ruff and tuff" over a sale price and I walked away from her. We don't deserve to be insulted either. A word with the Mgr would have taken care of your concerns and an employee would be counseled. Any customer having a bad shopping experience needs to get a Mgr involved. Hope your next shopping trip goes better.
09-24-2011, 06:29 PM
#103
Super Member
Join Date: Aug 2010
Location: S. W. Indiana
Posts: 7,484
Originally Posted by LindaWheattall
Has anyone ever been short changed on the amount of fabric? I've bought fabric and fusible there and sometimes I only get 32-34 inches. It's too far to waste the gas to take it back.
It's sad, but their cutters, and Hobby Lobby's too, seem less and less qualified!
09-24-2011, 06:45 PM
#104
Junior Member
Join Date: Mar 2008
Location: Midwest City, OK
Posts: 143
Hey ladies, at least the people at Joann's and Hobby Lobby are working and not living on welfare. Like someone said, a smile and a pleasant tone of voice goes a lot further than a frown and nasty attitude, no matter where you shop whether it be a big box store or local lqs.
09-24-2011, 06:47 PM
#105
Junior Member
Join Date: Feb 2011
Location: Richmond, Va
Posts: 218
Originally Posted by myreda
I think your boss is full of hot air. I have not met the Joann's employee yet who thinks that they are a good employer. I have met a lot of people who used to work there that say Never Again.
As to the short cuts of fabric, the company is really strict with them on this point and it is good to watch closely what they are cutting especially it they are new. And they often are since there is a high turnover rate.
As to the short cuts of fabric, the company is really strict with them on this point and it is good to watch closely what they are cutting especially it they are new. And they often are since there is a high turnover rate.
09-24-2011, 06:49 PM
#106
Senior Member
Join Date: Jan 2011
Location: Bellevue, WA
Posts: 735
I never shop at Joanne's as their fabric is not very good quality. I was an Assistant Mgr. for many years at Fabricland (before House of Fabrics stole it) and they never hired anyone who did not know how to sew. We were extensively trained in customer service. It has been a long time since I have come across the kind of service that we gave our customers. The ladies at Pacific Fabrics know how to sew however their customer service leaves a lot to be desired. I was getting fabric cut one day when another customer asked where something was. The sales person actually pointed across the store and said, "It is over there". We would have been written up or fired for something like that.
09-24-2011, 06:56 PM
#107
Super Member
Join Date: May 2010
Location: washington
Posts: 1,424
recently bought some lovely flannel to make a quilt for one of my boys. did not watch as it was unrolled, and when i got home one piece was two pieces stitched together. Luckily the quilt I am making is fairly simple and I will be able to work around it. Will watch closer next time.
09-24-2011, 06:57 PM
#108
Senior Member
Join Date: Apr 2011
Location: Houston Texas
Posts: 376
Originally Posted by LucyInTheSky
I'm always 1-2" short. I don't like that they use scissors. Even with the groove in the table, I feel like it's not as straight line accurate as a rotary cutter
Sibyl
09-24-2011, 07:03 PM
#109
Senior Member
Join Date: Apr 2011
Location: Houston Texas
Posts: 376
Originally Posted by BSKTLOFR-QUILTER
I needed 3 yards of fabric but could not get a single cut so had to settle for 2 yards to finish the bolt, and the second had 1 yard and 2 inches. The cutter informed me that if I had to pay for the additional 2 inches or she would have to cut it off per Jo-Anns company policy. I told her to cut the 2 inches off but since I could not get the 3 yards all in one piece in the first place, it would be nice if she could just throw in the added 2 inches. She said she would have to cut it off or charge me so I told her to cut it off She quickly looked around and threw in the other 2 inches. I'm not a huge fan of Jo-Anns. When I purchase fabric from Hobby Lobby, they go the extra mile and give good customer service.
Sibyl
Thread
Thread Starter
Forum
Replies
Last Post
crafty_linda_b
General Chit-Chat (non-quilting talk)
13
04-11-2011 04:08 PM
